Assistant Director, Client Computing

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Position Summary:

Florida Atlantic University is seeking an Assistant Director, Client Computing – Boca Raton, FL.

Summary of Responsibilities include:

• Assists the Director or Associate Director of the designated area and acts on their behalf when necessary.
• Sets the strategic vision for the management and operation of all client devices at the University.
• Assists with setting the direction for the issuing and deployment of client devices at the University.
• Works closely with all the client technical staff at the various Colleges, assisting with direction and compliance for all client software practices.
• Manages and sets the direction for the Mobile Device Management (MDM) solution at the university.
• Assists with developing the strategic vision for how custom software and third-party applications are deployed, maintained, supported for client devices.
• Assists with providing feedback and guidance for all client cloud strategy initiatives.
• Develops procedures within the department to streamline operations.
• Supervises the staff that maintains the current toolset defined for each client device within the organization.
• Supervises and designs client software deployments in a multi-site environment.
• Troubleshoots client network and server infrastructure related to MDM, client software, global policies, Endpoint Protection and Response (EDR), etc.
• Maintains vendor relationships related to all client computing operations, hardware, and software.
• Assists the Director or Associate Director with vendor and contract management for all applications supported by Client Computing.
• Assists with the configuration and management of Apple client devices.
• Maintains and architects the use of the software application store, to ensure clients can use self-service functions for the installation and request of software.
• Works with the Cyber Security team to ensure all software applications and systems managed by Client Computing are up to date as required.
• Uses the least privilege model to ensure users of client devices do not have elevated privileges when possible.
• Ensures the team can troubleshoot Tier 3 client software application issues.
• Assesses business requirements, evaluating possible solutions with the client application portfolio in place, and evaluates new applications providing recommendations.
• Works on incidents, service requests, change requests and projects, communicating with university users when necessary, using the Information Technology Service Management (ITSM) platform.
• Works directly with vendor support to migrate, upgrade or troubleshoot applications maintained by the Client Computing Team.
• Uses proper change management methods to ensure all changes to university client devices do not disrupt business operations.
• Creates documentation, training, and standards for the various applications within the Client Computing team’s portfolio.
• Has the ability to learn new and unfamiliar technologies using public resources, documentation, and formal training.

The Office of Information Technology at Florida Atlantic University seeks scholars who are committed to supporting the learning needs of students from diverse backgrounds and to thoughtfully engaging all communities in higher education. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the various internal and external communities that it serves. 

FAU Benefits and Perks 

• If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: 
• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. 
• State retirement options including tax-deferred annuities and Roth 403(b) plans. 

• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-servic