Sr. Operations Manager

SUMMARY

The Senior Operations Manager Leader is a business partner with overall responsibility for success and profitability of their location operations.  He or she plans for and directs all business functions of the Group (“Group”) to include Operations Management, Business Development, Marketing, Pre-Construction, Estimating, Scheduling, Field Operations, and Project Management. Responsible for administering corporate organizational procedures and policies by performing the primary duties outlined below, either personally or through subordinate managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for the overall management of the team, all day-to-day operations of the Group, the management of all associated construction projects, and the delivery of all associated construction services.

Work with the GM to formulate and be responsible for administering short-term goals, long-term goals, objectives, strategies, policies, and operational procedures.

Review and analyze activities, costs, operations, and forecast data to assess performance of the Group and progress toward achievement of strategic goals and objectives.

Confers with the GM to review achievements and discuss required adjustments to improve performance and profitability.

Work with the Marketing Manager to identify new business opportunities and bolster company marketing material through customer satisfaction and diligent execution of projects.

Monitors all management activities to ensure that contractual obligations are met, client satisfaction is assured, and each project meets projected profit margins.

Monitors project tracking systems, schedules, and reports. Recognize potential risks and manage that risk appropriately.

Ensures that the Group is staffed with appropriately trained professionals, and that employees of the Group are afforded the opportunities necessary to develop and enhance their skills and abilities.

Conducts performance reviews, ensures proper training, and manages workforce allocation.

Monitors the pre-construction analysis, assessment, and pricing of new business opportunities to ensure that competent and credible proposals are submitted to owners / clients.

Ensures that published Standard Operating Procedures of the Group are followed and maintained.

Oversee project budgets and ensure financial targets are met without compromising quality.

Monitor costs and manage cost-saving initiatives throughout the project lifecycle.

Prepare regular progress reports for Senior Leadership and Stakeholders

Analyze project data and key performance indicators (KPIs) to identify areas for improvement.

Responsible for the overall performance and growth of the Group. Responsible for progress reporting and finance forecasting as directed by the VP of Construction or CEO.

Performs work in a safe manner and actively promotes a culture of planning for safety. Lead by example and always comply with all safety rules and regulations, including wearing of all personal protective devices.

Critical Competencies for Success:

• Understands Owner’s expectations from a construction management perspective.
• Bring relationships and demonstrates positive reputation with owners, clients, partners, and community stakeholders.
• Demonstrated technical skills in understanding the construction process from initial opportunity to closeout and warranty.
• Experience in effectively managing and leading people and teams.
• Strong mentoring or coaching experience to build highly skilled staff that takes on more leadership.
• A competent builder who understands project budgeting, sequencing, and logistics.
• Demonstrates a high level of competence in analyzing financial performance and uses metrics to measure success.
• Superior management skills and able to hold the team accountable to perform at a high level; willing to address issues head on and deal with conflict.
• Implement technology and constantly evolve to drive efficiency and measure performance.
• Strong interpersonal and relationship building skills with strong client relationships and the ability to work with community stakeholders.
• Experience in the early development of a project opportunity with the ability to manage the opportunity through preconstruction to formulate a competitive budget and negotiate a fair contract.
• Ability to develop strong subcontractor and vendor relationships.
• Demonstrated ability to manage large-scale projects (Joint Venture experience a plus) and ability to drive annual revenues to $100M.
• Must be of unquestioned integrity, moral character, ethics, and values; one whom an organization and family can trust without reservation.
• A leader who is innovated, broad-minded