RSS and Customer Support Specialist

Department

BSD CME - RSS Program

About the Department

The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

Job Summary

The job performs routine assignments related to academic, research, clinical or administrative programs.

Responsibilities

• Work with CME and Department staff, course faculty, and external partners/affiliates to build accredited RSS activities in an online Learning Management System (EthosCE).

• Review RSS documentation for clarity, completeness, consistency, and compliance with ACCME and institutional guidelines.

• Communicate identified issues regarding RSS documentation, policies & procedures and recommend a resolution. These documents typically include disclosure statements, promotional materials, and presentations.

• Work with internal and external learner participants to ensure accurate ACCME PARS learner data transfer from EthosCE.

• Monitor and respond promptly to general inquiries in the CME inbox and main phone line.

• Provide backup and assist with customer support for live (in-person and virtual) activities, conferences, and webinars.

• Assist the CME team in maintaining accreditation status with the Accreditation Council for Continuing Medical Education (ACCME).

• Remain abreast of accreditation criteria as well as institutional policies and procedures.

• Attend professional development workshops, meetings, and webinars.

• Assist with special projects or initiatives as needed.

• Uses general understanding and experience to administer the delivery of services to program participants and/or beneficiaries.

• Plans and conducts quality assurance reviews and recommends changes as appropriate.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Experience:

• Previous customer service, administrative support, or event coordination experience.

• Experience in accredited continuing education.

• Familiarity with ACCME, AMA, PhRMA, FDA, and OIG guidelines.

• Experience working in an academic medical center or university.

• Experience in a professional medical environment working closely with physicians.

Preferred Competencies

• Ability to effectively represent the mission, values, and strategic plan of the organization and leaders through work products, efforts, and communication.

• Excellent time management and multitasking abilities in fast-paced environments.

• Proficient in clear and professional communication with the ability to translate technical concepts for a non-technical audience.

• Possessing a pleasant, patient, and friendly demeanor.

• Demonstrating strong decision-making and analytical skills.

• Showing attention to detail and organizational capabilities.

• Capable of working effectively within a team.

• Self-motivated and adaptable to change.

• Ability to interact comfortably with senior executives, faculty, physicians, and staff.

• Ability to use appropriate resources to resolve an issue.

• Listens attentively to others, asks clarifying questions to ensure understanding, and responds appropriately.

• Demonstrates openness to feedback and works to accurately understand and follow instructions.

• Responds to emails, messages, and requests in a timely and professional manner.

• Follows up as needed to ensure tasks are completed and demonstrates a commitment to supporting team goals and priorities.

• Ability to assist with event logistics, respond to inquiries professionally, and provide a positive experience for attendees.

Working Conditions

• Fully re