Oracle E-Business Suite Production Support Functional Analyst
CACI International IncAbout the role
The Opportunity:
Are you an experienced Oracle E-Business Suite expert looking for a challenging remote opportunity? CACI is seeking a talented Oracle E-Business Suite Functional Analyst Expert (SME) to join our Level 2 production support team. In this critical role, you'll leverage your deep expertise in Oracle EBS R12.2.10 to analyze, solve, and support a wide range of production issues for our clients.
Working from the comfort of your home office, you'll collaborate closely with Financial Management, Project Management, and Defense Financial Accounting System teams to tackle complex challenges and ensure smooth operations. If you're passionate about Oracle systems, thrive in a fast-paced environment, and enjoy the flexibility of remote work, we want to hear from you!
Responsibilities:
Provide advanced technical support for complex Oracle ERP issues.
Troubleshoot and resolve critical system problems that lower-level support tiers cannot solve.
Conduct root cause analysis for recurring issues.
Create and maintain technical documentation for troubleshooting procedures.
Collaborate with Oracle support and Jira development teams for escalated issues.
Manage and prioritize multiple high-priority tickets simultaneously.
Provide guidance and mentorship to level 1 and 2 support staff.
Conduct regular system health checks and proactive maintenance.
Develop custom scripts in support of break fixes.
Stay updated on the latest Oracle ERP features, best practices, and industry trends.
Contribute to the continuous improvement of support processes and procedures.
Participate in on-call rotations for after-hours support as needed.
Liaise between IT and business units to ensure alignment of Oracle ERP functionality with business needs.
Qualifications:
Required:
Bachelor's degree in Computer Science, Information Systems, Accounting/finance or other Oracle EBS certification or relevant degree from an accredited university (OR) Five (5) years of related work experience/knowledge of automated information system implementation, financial management/accounting and/or providing user education or support for implemented computer systems.
Zero to Five (0-5) Years of IT experience
Experience with Oracle EBS R12.2
Ability to obtain a Favorable Public Trust suitability determination (CoPT) and U.S. Citizenship.
Demonstrated functional knowledge of:
Procure to Pay (P2P): Purchasing, Accounts Payable.
Prospect to Order (P2O): Project Billing, Project Costing, Project Management.
Order to Cash (O2C): Inventory, Accounts Receivable.
Budget to Report (B2R): Federal Administrator, General Ledger.
Ability to work on multiple tasks simultaneously among changing priorities.
Strong verbal, written, interpersonal, troubleshooting, listening and analytical skills.
Proficient in productivity tools, specifically Microsoft Word and Excel.
Must be a U.S. Citizen.
Desired:
Experience with integration to Oracle E-Business Suite and /or legacy systems
Experience in SQL and PL/SQL for database querying and troubleshooting
Prior experience in the DOD/Federal Government environment
Experience in supporting systems for Public Sector, Federal Civilian Government, and/or Department of Defense (DoD) customers
Team player with the ability to adjust to a dynamic working environment that supports a government agency
Ability to work independently and manage multiple task assignments.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation
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