Client Care Coordinator, The Kensington Family Shelter

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The Kensington Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.  It provides comprehensive case management services to 64 families who are in a transitional residence program for homeless families.  The five story facility has 4 floors plus a basement with rooms of various sizes, common areas and provides on-site security and social services.

Position: Client Care Coordinator

Reports To: Client Care Supervisor         

Location: Brooklyn, NY 11218

What The Client Care Coordinator Does:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Assist clients in completing all CAMBA intake applications, screenings and forms.
• Create and maintain client files and make file copies.
• Conduct initial risk assessment of clients and clients' families.
• Prepare initial biopsychosocial evaluation and update according to regulations.
• Provide a range of “instant response” services when a client’s immediate well-being and safety is threatened.
• In collaboration with clients and case managers, assist in the preparation of the initial Independent Living Plan (ILP), including
  short-term and long-term client goals.
• Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (i.e., medical services and psychiatric services, etc.).
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions.
• Act as advocate on behalf of family to arrange medical, psychiatric, educational and other tests/examinations that may disclose
  causes of client’s difficulties and indicate remedial measures; advocacy efforts must be documented.
• Attempt to alter clients' and their families' attitudes and behaviors that cause or aggravate problems.
• Facilitate or participate in case conferences with all stakeholders in clients life to ensure a collaborative approach to services.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support.
• Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
• Document contact with client/family via progress notes in CARES within 48 hours of interaction.
• Periodically reassess clients and update services plans and goals to reflect current status.
• Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability (aftercare).
• Ensure that all clients’ charts contain all required documentation.
• May reach out and market the program internally to the shelter community in order to recruit clients.
• Tasks may be modified, expanded and/or assigned over a period of time.

Education, Licenses and/or Certifications Required:

• Licensed Master of Social Work (LMSW) required within one year of date of hire. This license must be maintained throughout the course of employment in this role and any other CAMBA positions for which it is required. If Counselor II
  fails to obtain the LMSW within one year of the date of hire, the orientation period may be extended for six months at CAMBA’s disc