Service Desk Analyst 4PM to Midnight shifts - Active Top Secret required

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Suitability:

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Customer Service, Help Desk Support, Information Technology (IT) Support

Certifications:

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

***This position has 2 set weekly schedule options:

Option 1: 4:00 PM to Midnight - Saturday - Wednesday

OR

Option 2: 4:00 PM to Midnight - Wednesday - Sunday

By applying, you confirm you are willing to work one of these weekly shifts

GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. 

Transform technology into opportunity as a SERVICE DESK / HELP DESK ANALYST with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. 

 

At GDIT, people are our differentiator. As a Service Desk / Help Desk Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. 

 

HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: 

• Providing program support as a Tier 1.5 Service Desk Technician.  

• Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. 

• Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals. 

• Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. 

• Supporting Microsoft Office 365 and Active Directory products. 

• Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable. 

• Isolating and resolving issues with individual workstations. 

• Acting as a resource to answer user questions about hardware and software issues. 

 

WHAT YOU’LL NEED TO SUCCEED: 

• Required Experience: 2-6 years of helpdesk experience 

• Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting

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