Account Manager I

Account Manager | Agency Commerce| USA 

 

Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture. 

What’s Travelport?

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change. 

We are on a mission to power the future of travel.

Come and be part of an organization that is committed to building a culture of inclusivity built upon a diverse workforce that is reflective of the communities in which we operate.

What does a great Account Manager do?

A Account Manager I will be among Travelport’s top global sales leaders and will thrive in the exciting world of Travel Tech! Your primary responsibility is to develop and execute a sales & strategic plan which delivers revenue growth to Travelport with a portfolio of top tier regional and multi-national customers headquartered in the North American region. You will maintain excellent business relationships with the accounts under your portfolio at a mid to senior level with other influencers of the account region. It is important to be able to map out these relationships and cultivate them. 

 

The Account Manager should be an industry expert- capable of demonstrating the knowledge to effectively consult and add true value to a customer’s business resulting in customer’s and Travelport growth. They should be a subject matter expert on key industry topics able to contribute to conversations at Customer Advisory Boards and similar events. 

 

Whilst not a ‘technical’ resource, the Account Manager should have a strong grasp of the functional and technical principles of the Travelport platform and the travel technology world, thus allowing them to appear knowledgeable and able to support at multi-levels within a customer. 

Whilst an ‘individual contributor’, their relationships at senior levels within Travelport should be excellent, allowing them to optimally mobilize resources. 

 

Responsibilities include:

• Responsible for retaining existing business in the portfolio and ensuring the financial performance of the portfolio is in line with contractual expectations. This includes providing accurate revenue and cost forecasting, along with ensuring any required accruals are identified with both the Commercial Director and finance teams. Each Account Director’s portfolio presents 10-25M MIDT segments.
• Responsible for demonstrating incremental business from this customer portfolio by recognizing new opportunities, qualifying each opportunity, making recommendations, and acting upon them.
• Works closely with their Corporate Strategic Development partner, Hospitality partner, Customer Success Manager and with the Commercial Solutions and Consultancy Team to ensure best result for Travelport GDS.
• Lead all commercial negotiations with a focus on account profitability through segment retention, cost of sale and agency incentive. Works with Finance to ensure accurate segment forecast, incentive payments, market share percentages, billing for customer/region.
• Defining the strategic 5-year plan for the account

 

Who we are looking for in this role:

• Minimum of 5+ years of Sales Leadership experience with emphasis on Business Development and Account Management expertise as well as extensive exposure to working on $10M+ value commercial contracts.
• Ability to assess and analyze situations accurately, grasping complexities, identifying key issues, and applying sound judgment.
• Excellent interpersonal and communication skills - written, verbal, and presentation, including influencing and negotiation skills. Bring the ability to have strong relationships with customers and team mates. 
• Ability to adapt approach across a matrixed organization.  Having a “can do” attitude and gain concurrence with multiple departments is a must. 

 

Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:

 

• Are always ready to give it your all and deliver high quality work
• Are excited to use your creativity and innovative thinking to try new things
• Take res