Relationship Manager (US Remote)

Company Description

Experian Marketing Services mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

Experian Marketing Services is one of the top strategic players in the Data and Digital ecosystem. With the company’s recent acquisition of Tapad, Experian continues to drive growth and innovation in the identity and targeting space. Experian is the leading global information services company, providing data and analytical tools to top brands in more than 65 countries around the world. With Experian’s top data assets and identity solutions, the company is a one stop shop that helps advertisers define their audiences, activate audiences, and measure the results. Experian’s vision is for people, data, and technology to become a necessary part of every major consumer economy around the world.

We are currently looking for outstanding people to help us realize our vision. In the Relationship Manager (RM) role, you are the right-hand sales extension of the Account Executive.  The position is responsible for proactively managing the day-to-day relationships within an assigned set of clients and prospects within the Financial Services vertical.  The RM is responsible for engaging and supporting client contacts to ensure the seamless execution of services, expanding business relationships, and  driving growth and upsell opportunities within the existing account base. This role is highly suited for individuals committed to progressing towards Account Executive or Business Development.

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

Job Description

What you’ll be doing

• Management of existing customer relationships in order to drive execution of projects related to data services
• Daily “quarterbacking” of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments. Coordinates resources to ensure client satisfaction and ROI
• Educate and inform clients/prospects on new and existing data assets and audience recommendations with ongoing consultation to clients to uncover business challenges and offer data recommendations. Utilize product experts as a resource.
• Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations
• Works with internal teams to develop solutions that helps solves clients’ advertising objectives. Advises client on data best practices and address gaps/opportunities
• Personally responsible for achieving a sales revenue quota in conjunction with Account Executive.
• Collaborates on account planning with Account Executive to identify data sales opportunities
• Execute basic contracts for standard products and services
• Responsible for regular status calls with Sales Leadership with existing portfolio
• Works with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote.
• Work cohesively with operations, solution support, product management and marketing personnel to ensure product and service education is delivered to assigned portfolio
• Works with wide range of internal groups - Operations, Legal, Compliance and Finance
• Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines etc.

Develop highly effective relationships across all client/prospect base and internal departments

Qualifications

What your background looks like

• BS/BA or equivalent experience is necessary