SUMMARY

Responsible for the operational leadership of the shelter program at Eastside Shelter with a primary focus on Intake and Enrollment and the safety and well-being of our residents within the shelter environment and the safety and well-being of the culture of the shelter environment. Responsibilities include hiring, training, and supervising Shift Supervisors, Program Assistants, and other support staff. The Assistant Director is responsible for ensuring the highest level of performance of all staff on all shifts and that the clients have excellent care based on the SVDP model of Trauma Informed Care, Crisis Prevention and Mediation. The Assistant Director oversees coordination of all aspects of resident transition into shelter and from shelter to permanent housing. This position acts in the capacity of the Director, Eastside Shelter's capacity in his/her absence.

PRIMARY DUTIES

Intake/Discharge

• Provide strong leadership and direction of all intake/discharge services.
• Act as the primary point of contact for the Baltimore County Department of Social Services (DSS) Coordinated Entry Team to conduct intake of new families.
• Orient new intake families to the shelter program and provide the families with the resources needed throughout their shelter stay.
• Collaborate with the DSS Coordinated Entry Team to ensure utilization of shelter beds.
• Review HMIS weekly to ensure all HMIS data is entered in a timely manner.
• Conduct monthly review of active client case files to ensure all intake documents are updated and included in each case file.
• Ensure the appropriate documentation is reviewed and retained including, but not limited to, intake/discharge, incident reports, and daily logs.
• Discharge families transitioning from the shelter and complete the necessary paperwork.

Family Services

• Ensure the highest quality of programming occurs for healthy relationships with families, adults, and children at the Eastside Shelter.
• Create a culture that is inviting, fair, predictable, and welcoming for all.
• Ensure that all staff adhere to the principles of Trauma Informed Care, Crisis Prevention and Mediation.
• Facilitate monthly Resident Advisory Committee Meetings (RAC) with shelter residents.
• Monitor progress of and assist families with daily needs such as referrals, transportation, advocacy, and additional ongoing support.
• Oversee the facilitation of an engaging life skills curriculum for shelter families.
• Collect monthly statistics and submits them to the Director as needed.

SECONDARY DUTIES

• Supervise the Intake/Discharge Coordinator and all Shift Supervisors.
• Keep up to date on the most effective means of accessing services available within the larger community and maintain an active database for referrals and community partners.
• Create a welcoming and positive environment for volunteers, ensure that they are used effectively to meet program goals, and provide direction to staff on how to incorporate them into their work.
• Attend and fully participate in all necessary staff meetings, other internal and external meetings, as well as meetings with on and off-site service providers.
• Create an atmosphere of care and respect for clients.
• Uphold the vision, mission, and values of St. Vincent de Paul.
• Other duties as assigned, within the scope of the position.

QUALIFICATIONS

• Bachelor’