Retail Associate

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

As Retail Associates, our team members play a crucial role in creating exceptional experiences for our customers. They warmly greet and assist customers, provide product recommendations, and maintain a clean and organized space. Our Retail Associates operate cash registers, handle will-call orders, and manage customer waitlists efficiently. They also contribute to store opening and closing tasks, ensuring that the shopping environment is welcoming and well-maintained. With a focus on positive customer interactions, this role essential in delivering outstanding service and representing evo. 

 The Perks

• 100% paid health dental and vision*
• Paid vacation time*, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program* and long-term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees

The Opportunity

• Create positive and memorable customer interactions, in some cases, giving lessons in product use. 
• Warmly greet customers, provide prompt assistance, and offer product recommendations. 
• Keep all customer facing environments clean, organized, and visually appealing. 
• Operate cash registers and process customer payments. 
• Efficiently handle will-call orders. 
• Manage customer waitlists and communicate estimated wait times. 
• Execute store operations tasks including, but not limited to; inventory receiving and processing, ship from store and product restocking, 
• Learn and develop technical product knowledge and expertise.  
• Educate customers about technical elements of our product, ask strategic questions and support customers in getting the best product for their upcoming adventure. 
• Other duties as assigned. 

Requirements

The Must Haves

• Previous experience in the retail industry is a plus, but not mandatory. 
• Willingness to learn about the products and services offered. 
• Adaptability, attention to detail, cash handling, communication, conflict resolution, customer service, inventory management multitasking, product knowledge, teamwork 
• Embodies, honors, and lives our core values: The Great 8 

The Nice to Haves

• Experience with Point of Sales System preferred. 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our jo