Senior Technical Delivery Manager, CRM Technology & Client Data

Senior Technical Delivery Manager, CRM Technology & Client Data 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.  

About the role: 

CHANEL is looking for a Senior Technical Delivery Manager, CRM Technology & Client Data to join our US TECH CRM team in New York City.  The Senior Technical Delivery Manager, CRM Technology & Client Data at CHANEL acts as the bridge between strategic Salesforce CRM vision, the business and hands-on execution. This Delivery Senior Manager is the primary subject matter expert for Salesforce Data 360 and the Chanel CRM ecosystem (Salesforce Data 360, Marketing Cloud, Google BigQuery). Strong partnership with the Tech Data 360 Product Owner, on the strategic roadmap, is necessary. The ideal candidate has expertise in and is responsible for designing, validating, and leading the implementation of scalable and innovative technical solutions.   

The Senior Delivery Manager is a technical program manager who will dive deep into data models, integration patterns, and platform capabilities to guide business stakeholders on how to best leverage our client data platforms to solve complex business challenges. This IC role will partner with several internal teams to define and manage initiatives to drive the business in a complex luxury retail environment. The role will manage the vendor, working with business stakeholders, internal PM/BA team, testers, and other internal and external technology teams to ensure on time and successful delivery of the CRM roadmap.  

What impact you can create at CHANEL:  

• Translate Architecture into Action: In close partnership with the CRM Architect, deconstruct high-level architectural blueprints into detailed technical designs, data flows, and actionable user stories for the development team 

• Own Project-Level Design: Serve as the techn