Sr. 3PL Manager, North America

Protecting our tomorrow

Protecting Our Tomorrow

At Bavarian Nordic, we aspire to save and improve lives by developing innovative vaccines that are designed to unlock the power of the immune system. We are a global leader in smallpox/mpox vaccines, and our commercial product portfolio contains market-leading vaccines against rabies, tick-borne encephalitis, typhoid fever, and cholera. We excel in R&D innovation, manufacturing, and commercialization. We aim to improve health and quality of life for children and adults around the world – protecting our tomorrow. We hope that you will share this mission with us. 

Senior 3PL Manager, North America

We are seeking an experienced Snr. 3PL Manager to manage and provide enterprise-wide strategic and operational oversights of our third-party logistics (3PL) providers in North America, both within the United States and Canada. You will focus on ensuring efficient, compliant, and cost-effective distribution of our pharmaceutical products to our North America customer base while responsible for Bavarian Nordic’s holistic 3PL relationships. This role requires both strategic & operational type capabilities, a deep understanding of the pharmaceutical supply chain, 3PL order-to-cash expertise, and the ability to foster collaborative relationships with internal and external stakeholders while achieving overall business objectives.

Your Responsibilities

• Serve as the Bavarian’s 3PL point of contact, establishing and building strategic relationships, and governances with our 3PLs in United States and Canada
• Manage and provide enterprise-wide (i.e. warehousing, distribution, order-to-cash, etc) strategic and operational oversights across all North American 3PL’s
• Oversee the planning, execution, and management of inbound and outbound shipments, including optimizing routes and ensuring compliance with market requirements
• Establish and build the necessary processes and governances with our 3PL’s and internal North American Bavarian Nordic stakeholders & functions.  Own 3PL Quarterly Business Reviews (QBRs) from a BN perspective, creating a scorecard to address the 3PLs performance from the Bavarian Nordic perspective
• Facilitate regular internal and external collaboration across teams related to 3PL management, including supply chain, finance, trade, and commercial. Partner with functions to identify on-going trends, mitigate risks, and improve operations
• Provide comprehensive downstream customer support and reporting out of multiple systems, working closely with Bavarian Nordic’s finance and commercial teams
• Drive operational excellence in managing contractual terms and KPIs from the Logistics Service Agreements, ensuring downstream customer satisfaction and service excellence
• Monitor and analyze KPIs to track the effectiveness of 3PL operations, including on-time delivery, inventory accuracy, and cost management
• Demonstrate a proactive approach in daily communications and interactions with 3PLs and internal stakeholders, anticipating program needs and addressing issues before they arise
• Create applicable internal and external Standard Operating Procedures (SOPs) for 3PL operations alongside 3PLs and key stakeholders accordingly
• Serve as an escalation point to help address order discrepancies, delays, missing data, or return issues, and provide appropriate solutions
• Hold 3PLs accountable to define, maintain, and track open items and next steps 
• Provide internal and external communications regarding 3PL activities impacting distribution and commercial operations, or downstream customers, as needed
• Reassess Logistics Service Agreements and renegotiate as needed
• Conduct impact assessments for strategic and operational business changes and provide recommendations for leadership, as needed
• Audit monthly invoices received from the 3PLs, identifying potential discrepancies
• Verify 3PLs’ systems and data reports continue to meet the daily operational teams of all service areas, customizing where necessary

Skills & Requirements:

• Bachelor of Science Degree in Business Administration, Health Administration, Customer Service, engineering or a related field 
• Master of Business Administration preferred 
• Prior experience working with or managing 3PLs 
• A minimum of 7 years in customer service management or customer support 
• A minimum of 3 years of vaccine, pharmaceutical, or healthcare experience  
• Strategic and enterprise-wide thinking