eServices Sales Specialist

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

The eServices Sales Specialist develops client relationships and generates sales revenue.  They balance client needs with company objectives and policies. This person communicates effectively and persuasively to a high volume of people throughout the workday.  They apply communication skills primarily over the phone.  The eServices Sales Specialist has the ability to repetitively overcome rejection from prospective clients. This person will be familiar with Patterson service offerings and be aware of competitive products in the market.  They know the key differentiators that make Patterson services stand out. This position will partner closely with the Software Sales Specialists and branch team to generate eService opportunities and enroll customers in eService solution.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Responsible for driving profitable sales growth across Patterson’s eService suite of solutions

• Manages eService sales cycle from generating prospects, nurturing leads, conducting product demos, developing proposals, and enrolling customers in subscribed to services.

• Represents Patterson as the first line of contact for customers looking for eService solutions by receiving inbound calls and web leads from prospective customers

• Performs outbound call campaigns, overcomes customer objections and sells against competitive products

• Achieves monthly, quarterly, and year-end sales goals by product, as defined by eService business team and Sales Leadership and grows assigned sales territory over prior year

• Establishes strong relationships with defined territory branch teams, Technology Advisors and Sales Specialists

• Establishes and maintains relationships with customers and potential customers

• Maintains strong understanding of prospective customer segments, competitive products and market trends

• Achieves/maintains electronic services compliances

• Facilitates the enrollment and setup process

• Establishes strong working relationships with vendors

• Stays current with industry knowledge and developments

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Prepares accurate sales activity, forecasting and tracking reports

• Meet or exceed key activity metrics such as outbound calls, demos, and active pipeline

Job Qualifications

Required Qualifications

• Bachelor’s degree in sales, marketing, business or related field; or equivalent combination of education and experience

• At least 1 year of sales or customer service experience

• Excellent communication skills with ability to quickly build rapport both over the phone and in-person

• Active listening skills with ability to effectively qualify customers, offer appropriate solutions, and overcome objections

• Self-motivated with ability to consistently reach sales targets

• Thrives in a high activity environment

Preferred Qualifications

• Experience conducting sales product demonstrations to customers

• Dental industry experience

• Knowledge of Patterson Dental software offerings and vendor partnerships

Working Conditions

Physical Demands

• Ability to sit or stand while operating office equipment, such as a computer or telephone for 6-8 hours per day

• Ability to talk to customers and business partners via telephone or other technology 4-6 hours per day

• Operating a computer or other office devices for the majority of the workday

• Position involves frequent communication with customers, inside staff, etc. and requires ability to understand and effectively exchange accurate information<