Patient Care - Part Time

Organizational Unit:

The USF Health College of Nursing is one of 14 colleges at the University of South Florida and one of four that make up USF Health. As a member of the prestigious Association of American Universities, USF is designated by the Carnegie Foundation as both a Research 1 and a Community-Engaged institution—reflecting its commitment to excellence in education, research, and service.

Nationally recognized as a leader in nursing education and research, the College of Nursing serves more than 2,000 undergraduate, master’s, and doctoral students each year. For the fourth consecutive year, our Master of Science in Nursing (MSN) program has been ranked No. 1 among Florida’s public universities by U.S. News & World Report—rising to No. 23 in the nation in 2025. 

As an integral part of USF Health, the College of Nursing is guided by a mission grounded in excellence, innovation, and respect. We are dedicated to educating future nurses, advancing nursing science, and applying evidence-based practice to improve health outcomes and community well-being.

Position Summary:
The Patient Care Associate for the Mo-Bull Nurse Medical Clinic is responsible for administrative functions that support efficient patient care, including appointment scheduling, patient registration, insurance verification, copayment collection, medical records management, and referrals. The Patient Care Coordinator responds to
patients inquiries and manages the clinic schedule on the Mo-Bull Nurse Medical Clinic app before, during, and after patient visits.

DUTIES:

Greets patients as they arrive, manages wait time, and processes walk-up patients. Assists patients with intake processes. Verifies insurance and collects co-payments, as appropriate. Processes patient checkout, including scheduling follow-up appointments and providing referral information. Assists during medical examinations as needed.

Manages medical records in coordination with APRNs. Processes requests for medical records release and maintains appropriate logs, etc. Accurately and concisely documents patient feedback and special needs to clinicians.

Answers patients inquiries via email, text messages, phone calls, patient portals, etc. Ensures all correspondence is scanned and filed appropriately. Produces and distributes correspondence memos, letters, faxes and forms. Assists as needed with prior authorization procedures. Assists the Director of Clinical Practice, APRNs, and College of Nursing Faculty with a collection of research data, as approved by the College.

Prepares and cleans treatment rooms and medical instruments and ensures treatment room supplies are well stocked. Maintains medical and office supply inventory (inventory, ordering, and stocking). Establishes and maintains effective working relationships with patients, employees, and the public. Supports the clinic's coordinated
care approach, as appropriate.

Assists the practice with collecting and sharing patient insurance data, insurance verification, and other reimbursement issues with University Medical Service Association (UMSA). Coordinates communications with UMSA regarding billing, coding, insurance verification, and reimbursement. Assists UMSA, as needed, with provider credentialing. Performs other duties as assigned.

Minimum Qualifications:
High School Diploma/GED or equivalent, and two years of experience in a medical office setting and/or administrative medical practice experience.
Certification in CPR is required within three months from the date of employment. Position will be subject to reemployment alcohol/drug screenings.
 

Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.