Engineer I: Customer Technical Services Engineer (Hybrid)

Date Posted:

2023-08-24

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Hybrid

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

This position is in the PW1500G/PW1900G Customer Technical Services group for a Customer Service Engineer (P1). This assignment offers interesting and exciting insight into the technical support to our airline customers, engine shops, and airframers. Job requires flexibility and adaptability to changing requirements and ability to multitask across several engine disciplines and across several GTF engine models.

Key Responsibilities:

• Interface with worldwide commercial airline operators, PW Field Service Representatives, and airframe companies (Airbus, Embraer) by developing and providing design, operation, maintenance, and technical data. This includes participation in the Engineering Change PCIR, CCB, IPMT, CIPT, SIPT, and MPR processes.
• Work directly with airline customers and MRO engine shops around the world that operate PW1500G/PW1900G powered aircraft (A220 / E190 E2). Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution, service bulletin retrofit activities, and engine manual interpretation. Other activities include participation in airline customer meetings, conferences, customer council calls, as well releasing All Operator communication wires and Service Information Reports.
• Initiate technical development of Engineering Authorizations (EA) and other documents for both on wing and off wing engine shop maintenance data for AMM, EM, CIR, and MPG in support of PW1500G/A220 and PW1900G/E190 E2 airline customers. In addition, provide technical support, work scope development, and investigative services to engine overhaul shops and repair centers around the world.
• Interface with the following organizations to ensure clear, accurate and timely data development of engine manual inspection/maintenance data: ASE Repair, FMP Engine Service Programs, Customer Support/Fleet Managers, MRO/Engine Overhaul organizations and AMOE/Aftermarket Operations, SEO/Tooling, Standard Practices, Engineering CIPT's, PMO and Chief Engineers office, and System Analysis groups.
• Manage outsourcing activities regarding EA creation and Teamcenter processing and be the point of contact for all MDE technical manual publication issues for assigned hardware.
• Provide technical support to Embraer/E195 and Airbus/A220 flight test programs, interface with PW PSCV as well as airframer teams regarding the modification, inspection, and maintenance of the flight test compliance engines. Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.

Basic Qualifications:

• Bachelor’s Degree
• Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship
• Fluent in English (verbal/written)
• Minimum GPA of 3.0
• Must be willing and able to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair and MRO organizations, travel 10-20%.

Preferred Qualifications:

• Excellent written and verbal communication skills as well as good interpersonal and team player qualities.
• General knowledge of gas turbine engines, engine hardware and/or maintenance, and experience with airline customers.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced