Talent Operations Associate

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

 

The Opportunity: 

As a Talent Acquisition Operations Associate, you'll help drive the systems, processes, and experiences that power our recruiting function. You’ll continue to support candidate logistics and coordination while stepping into more strategic ownership of key recruiting systems, workflows, and initiatives. You'll collaborate closely with recruiters, hiring managers, and cross-functional teams to ensure we’re operating efficiently while keeping the candidate experience at the forefront.

This role is ideal for someone who thrives in the details, enjoys building and improving systems, and wants to make an impact on the full talent lifecycle. This role reports to the Senior Manager of Talent Acquisition Operations. 

What You’ll Be Doing:

• Lead scheduling and coordination for candidate interviews (including high-priority and confidential candidates) to ensure consistency, responsiveness, and care throughout the candidate experience.
• Coordinate onsite interviews and act as the point of contact for candidates when they visit the office, providing white glove service and support.
• Optimize and act as a key owner of our applicant tracking system (ATS), including configuration, troubleshooting, automation setup, and integration with add-on tools.
• Develop and manage recruiting documentation and workflows (e.g., interview playbooks, interviewer guides, pipeline workflows) to improve team efficiency and onboarding.
• Create and maintain reports to monitor recruiting metrics 
• Partner with the Talent team to identify, scope, and lead or support projects focused on scheduling SLAs, candidate experience, compliance, etc.
• Serve as a go-to expert on recruiting systems and operations, training team members on tools, workflows, and best practices.
• Troubleshoot system issues and collaborate with vendors or partners as needed to maintain smooth functionality across platforms.
• Research and test new tools or vendors as the talent team scales.

You’ll Be a Great Fit If:

• You have 2+ years of experience in talent operations or recruiting coordination, ideally at a high-growth organization.
• You’re highly organized and detail-oriented, and thrive when juggling operational details, systems logic, and cross-functional communication.
• You’ve worked closely with an applicant tracking system (Greenhouse/Ashby strongly preferred), and you're experienced with scheduling interviews as well as troubleshooting issues, creating customizations, and improving workflows.
• You enjoy working with data - cleaning it, interpreting it, and using it to guide decisions and drive improvements.
• You’re proactive and solution-oriented, always looking for ways to make the recruiting experience more efficient and delightful.
• You love documentation and take pride in building clean, easy-to-follow internal resources.
• You’re an excellent and professional communicator, and can easily connect with everyone from executive leaders to candidates.
• Experience supporting Tech Recruitment teams is a plus.

Employment Type: Full Time, Exempt

Base Compensation: The base compensation range for this position is $77,000 - $90,000 USD Annually

This is a hybrid role with the expectation to work onsite from our NYC hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites). You may also be asked to occasionally work onsite Mondays or Fridays depending on in-person candidate interview needs.

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
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