Senior Systems Engineer - New York City

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Job Description

• The Senior Systems Engineer will evaluate, maintain, and modify Motorola Public Safety systems consistent with customer and regulatory requirements.

• Ensure the overall integrity of the architecture and design.

• The Senior Systems Engineer will take responsibility for and oversee all technical aspects of a customer system and its attributes from the transition to service.

• Responsible for customer presentations reflecting the state of the network and/or summarizing a recent network event.

• Can participate in activities related to radio coverage testing and interference mitigation.

• Coordinate with necessary internal and external teams to ensure complete system documentation and live system upgrades.

• The Senior Systems Engineer will participate in network planning meetings to ensure customer equipment is within MSI support guidelines.

• Track and maintain End of Life/End of Support documentation in coordination with Pre and Post-Sale Engineering teams.

• Lead required system maintenance and upgrade activities.

• Provide a point of escalation for field technical resources to assist in network outage remediation efforts.

Specific Knowledge/Skills:

• Experience/knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE

• Experience, good understanding, and a working knowledge in IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)

• Certifications through CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar

• Previous knowledge and/or professional experience working with some or all of Juniper, Aviat, Cisco, Nokia/Alcatel, Xtreme, Ceragon, highly desirable

• Experience directly working with end-user customers

• Excellent communications skills and the ability to present complex topics to nontechnical audiences.

• The ability to present confidently and persuasively to internal and external customers.

• Experience/knowledge in line-of-sight microwave propagation

• Experienced technical professional with multiple years of experience in communications systems design and deployment

• Experience troubleshooting customer systems and providing root cause analysis to summarize the system failure, as well as steps taken to mitigate future risks.

• A solid understanding of communications systems and the Project Management environment

• Fluency with written and spoken English

Location/Travel:

• Local travel is required for all planned network activities, including potential unplanned events and remediation efforts.

• The Senior Systems Engineer MUST live within a commutable distance to the 5 boroughs of New York City.

• Travel percentage is less than 10%.

Projected Salary Range: $95K - $110K

This position is subject to working i