Americas Clinical Site Lead (Manager) - Remote - Cigna International Health

The Americas Clinical Operations Site Lead is responsible for the direct management and performance of doctors, nurses, dentists and pharmacists in a designated region. This role focuses on day-to-day clinical delivery, staff coordination, and local execution of global processes. Site Leads are key enablers of quality care and client satisfaction, maintaining strong alignment with the Market Facing and Program Enablement Teams and supporting consistent, high-performing service delivery.

The Americas Clinical Operations Site Lead is responsible for leading and coordinating clinical operations at a specific site within our global clinical team. Acting as the direct manager for the clinicians in the region, the Site Lead ensures high-quality, customer-centric decision-making while fostering an agile, collaborative environment aligned with our global standards. The role is designed within a lean and flat organizational model, avoiding unnecessary supervisory layers, while guaranteeing excellence in service delivery, local alignment, and continuous improvement.

Key Responsibilities

• Direct line management of on-site clinical staff (medical advisors, case managers, pharmacists, dentists).
• Directly lead, coach, and support a team of medical advisors and case managers (nurses and doctors), fostering engagement, professional growth, and accountability.
• Ensure staff engagement and professional development at site level
• Provide day-to-day oversight of all clinical activities at the site, ensuring delivery of timely, accurate, and high-quality medical decisions.
• Ensure seamless coordination with Management Support, Market Facing, and Program Enablement teams, and high‑visibility institutional stakeholders.
• Implement quality improvement actions at local level.
• Drive initiatives that enhance the experience of insured members and healthcare providers, creating value every day.
• Act as the escalation point for complex or high-impact clinical situations.
• Foster a strong, agile team culture with a focus on customer-centric outcomes.
• Contribute to the identification of operational risks and local process gaps.
• Ensure differentiated handling of high-cost and high-utilization cases, safeguarding clinical and financial outcomes.
• Navigate complex, high‑sensitivity cases involving internationally mobile populations, and dependents, applying sound clinical judgment, discretion, and cultural awareness.

Required Skills & Competencies

• Proven ability to lead diverse clinical teams with empathy, clarity, and accountability.
• Strong medical background, ideally with globally mobile employee populations
• Solid understanding of workflows, metrics, and productivity in clinical operations.
• Data savvy with experience in clinical and performance reporting.
• Commitment to delivering value and improving daily experience for insured members and providers.
• Capacity to thrive in a dynamic, multicultural, and distributed global environment.
• Excellent communication skills, with the ability to engage stakeholders at all levels.
• Analytical mindset with a focus on pragmatic solutions, automation, and quick wins.
• Strong ability to work across sites, hubs, and global teams, building trust and alignment.
• Balance between short-term operational delivery and long-term vision for clinical quality and service innovation.

Profile Requirements

• Bachelor's Degree in Healthcare/Health Services Administration, Nursing, Public Health, Allied Health, or a related field is required.
• Strong experience in team management or coordination & 3+ years prior leadership experience in clinical operations or healthcare services is required.
• Demonstrated international or multicultural working experience, ideally with global health service models supporting expatriate or internationally mobile populations is preferred.
• Fluent in English; a second global language or local language is preferred.
• Operational mindset with problem-solving capabilities. Demonstrated success in managing multidisciplinary teams.
• Ability to work in a matrixed, multicultural and fast-paced environment.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 94,700 - 157,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

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