Computer Support Analyst (INFORMATION SYSTEMS ANALYST I, OPT C)

Job Requisition ID: 46801 

Posting Date: 04/25/2025
Closing Date: 05/08/2025
​Agency: Department of Innovation and Technology
Class Title: INFORMATION SYSTEMS ANALYST I - 21165 
Skill Option: Client Services - Information Technology 
Bilingual Option: None
Salary: Anticipated Starting Salary $6,688, a month; Full Range $6,688 - $9,745 monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063
Merit Comp Code: None

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.  

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Analyst performing difficult and specialized service functions for the End User Computing (EUC) section serving assigned agencies. In this role you will diagnose and resolve computer system related problems including interfaces to active directory, network integrations, and software applications/products adapting complex processing to different system/program requirements. In addition, you will meet with users to determine user needs and objectives and serve a project coordinator on standard projects including small to medium sized computer hardware/software installations and deployments. This position also monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met and provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position with DoIT!

 

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year depend