Customer Quality Engineer (f/m/d) - Semiconductor

<p><b>Position Summary</b></p><p></p>As a member of our Memory Quality Assurance team, you will be able to make a real difference and contribute to the EMEA growing organization, while working in a diverse and multi-cultural environment. <br/><br/>In this role, you will provide quality assurance and customer service support to EMEA Customers, using our volatile (DRAM) and non-volatile (eMMC, UFS) memory chips. You will also monitor and/or analyze Memory products quality levels at customer side, prevent and resolve quality problems whenever they occur. By ensuring a high level of customer satisfaction you will foster a long-term relationship with them.<br/><br/> Join us and experience what it means to be part of a team that aims to shape the future of our reliable products goal!<p></p><p><span><span><span><span><span><span><span><span><span><span><span><b><span>Role and Responsibilities</span></b></span></span></span></span></span></span></span></span></span></span></span></p><p></p><ul><li>You will deal as a customer interface for technical and quality issues for automotive customers</li><li>You will ensure close cooperation to align Customer and Headquarter Quality organizations</li><li>You will be responsible for timely reaction to customer concerns about Quality Assurance; coordinate Root Cause analysis and Corrective actions for continuous quality improvement</li><li>You will drive process change approvals as per Automotive industry requirements</li><li>You will check and confirm routine failure modes; identify potential/emerging problems, and take <span><span>preventive/corrective</span></span> action accordingly; ensure timely communication of related QA information; direction to Samsung HQ for customer satisfaction</li><li>You will understand HQ strategy for QA; ensure local activities are organized accordingly; keep Sales, Marketing and Technical teams informed of relevant issues</li><li>You will prepare/coordinate Quality meetings with major customers as required</li><li>Professional reporting of QA matters to HQ/EU management</li><li>Market sensing to align internal process to meet Technical/Quality requirements</li></ul><p><br/> </p><p></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><span>Skills and Qualifications</span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p></p><ul><li>A Bachelor/ Master degree in Electrical/<span>Micro-/Electronics</span> or Computer Science Engineering field</li><li>2+ years of relevant experience within Quality Assurance/Customer Service.</li><li>Experience within the Semiconductor / Electronics industry advantageous</li><li>Strong Customer Service oriented approach, within automotive domain is a plus</li><li>Excellent numerical and analytical skills with high level of accuracy and attention to detail</li><li>Ability to organize, prioritize and multi-task under minimum supervision</li><li>Proactive team player with ability to work in a multi-cultural environment</li><li>Strong communication and presentation skills</li><li>Fluent in English and German preferable (additional languages advantageous)</li><li>Willingness to Travel (occasional)<br/> </li></ul><p></p><p><b>What We Offer</b></p><p></p><p><span>Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:</span></p><p></p><ul><li>Compensation: attractive salary and performance bonus</li><li>Free breakfasts and subsidized lunches in our Munich office</li><li>Flexible working hours/ telecommuting opportunity</li><li>Health &amp; wellbeing: wellness program, e.g. gym subscription</li><li>Quarterly team events and various team activities</li></ul><p></p><p></p><p><b>About Us</b></p><p></p><p><span>SAMSUNG Semiconductor Europe, a wholly owned subsidiary of SAMSUNG Electronics Co. Ltd., has it’s headquarter in Munich, Germany and operates offices all over Europe, Middle East &amp; Africa (EMEA). The European headquarter is handling the marketing and sales activities of Samsung Electronics' component business units including Memory, System LSI, Foundry, LED and Display in EMEA for various applications including servers, data centers, mobile, industrial / automotive.</span></p><p></p><p><b>Equal Opportunity Employment Policy</b></p><p></p><p>Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welco