Treasury Management Analyst

Job Description:

Role
This critical position will be an important resource for bank employees as a subject matter expert and will manage various other duties related to Commercial and Treasury Management clients.

Essential Duties & Responsibilities

• Support all Treasury Management clients in a professional manner
• Deliver a World Class client experience with every internal and external client interaction
• Open Business Accounts for all commercial clients and consumer accounts for C-Level executives
• Conduct in-person and/or video client training for commercial administrator users and/or other associates as requested during our client onboarding process
• Perfect our client onboarding process to deliver a World Class client experience. This may include new account opening, processing check orders, ordering debit and/or credit cards, completing all Treasury Management documentation, setting up the client in the Core and/or Online Banking/TM systems, and client training.
• Ensure all client needs are met during onboarding and client understands your support role on an ongoing basis
• Critical support for all job functions in the Treasury Management department including but not limited to ACH Origination support, Online Banking, Wire Transfer support and Positive Pay processing and support
• Provides prompt and accurate service to bank personnel regarding requests, inquiries and issues concerning Treasury Management services provided by the bank
• Research/Resolve ACH and Wire processing issues for clients
• Ability to perform process evaluation and make recommendations to improve efficiencies for both internal and external processes
• Understanding when to escalate a client issue to the right person and/or department
• Research/Resolve customer inquiries presented to associates at various branch locations that need additional support
• Understanding of Wire and ACH processing according to the guidelines maintained in the bank’s Wire Transfer and ACH Policies and related procedures
• Understanding of ACH processing rules for ODFI’s and RDFI’s including return timeframes, notification of change, error resolution and reclamations
• Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC)
• Provide support for IntraFi Network setup and maintenance for Treasury Management and Public Fund clients in ICS and CDARS
• Debit / Credit Card Client Support
• Treasury Management Operational Support
• Subject matter expert on Retail Operations along with rules and regulations related to account opening and maintenance
• Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production
• Adhere to operating procedures and protocols
• Analysis entry and review for accuracy, include monthly review of analysis fees
• Understand, interpret and complete Annual Risk Assessments for Remote Deposit Capture and ACH Origination clients
• Complete and participle in annual client reviews
• Respond to routine client inquiries and requests in a timely manner and always with same day follow-through
• Manage email use in a professional manner. Email is not to be used as a communication tool but preferably a “summary” or “follow-up” tool. In Treasury Management we prefer to use the phone over email
• Complete special projects as needed
• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures
• Actively work with clients to understand each client’s normal account activity, as appropriate for this position
• Remain current on all laws and bank regulations
• Complete all required compliance training on an annual and/or as needed basis
• Adhere to bank policies, processes and procedures
• Performs other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Knowledge & Skills

Experience

• 2 – 5 years of experience in Treasury Management
• Understanding of and experience with NACHA Rules and Requirements
• Customer service experience
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows-based system
• Ability to maintain a high degree of confidentiality
• Attention to detail and organizational skills
• Capable of working with a team