Sr. Manager, People Partner

Blue Bottle Coffee is a passionate and growing team of hundreds around the world, united by the simple purpose of connecting the world to delicious coffee. We roast on three coasts, make delicious drinks, clean up after ourselves, bake cookies, get change at the bank, and say please and thank you. We’re an impossibly eclectic group of coffee experts, artists, writers, sensory scientists, bakers, designers, and all-around dreamers, who also happen to be some of the most hardworking and talented in the business. Join us.
*This is a remote-based position with a requirement for employees to be based in one of the following seven metropolitan areas:The San Francisco Bay AreaLos AngelesSan DiegoBostonChicagoDCNew York City
About the jobBlue Bottle is writing a new chapter in the story and traditions of coffee, food, and hospitality, and the People team is helping us build the company and culture to do it. Blue Bottlers love our company, products, and mission - a great foundation from which to make Blue Bottle the place to start and pursue a career in world-class hospitality and delicious food & beverage. 
Our Sr. People Partner Manager will be responsible for partners and align business units with People functions. Provides leaders and managers with consulting and guidance to support our vision, mission, overarching objectives, core pillars, and values. In addition, they are accountable for delivering comprehensive, guest-focused people services and for aligning people management and business strategies. 
We are building the next great company that everyone wants to work for, and this role is critical to pursuing that mission as we grow.

You will:

• Strategically lead and manage a team of People Partners in daily people operations in the US, ensuring the highest levels of employee engagement and satisfaction
• Serve as the People Partner for regional leaders and administrative staff in North America regions; and as the direct manager for the People Partners who support our production and retail teams
• Contribute to the development and execution of People related initiatives based on an understanding of different perspectives; gather agreement with stakeholders before implementing the initiatives
• Provide thought leadership regarding organizational and people-related strategy and execution
• Establish company policies and procedures for the locations we support
• Provide insights and solutions to both internal and external customers to achieve positive results beyond highlighting issues
• Provide leadership to reporting staff with clear direction, regular honest feedback and personal development
• Counsel managers and/or employees on employment issues, including investigations of complaints or concerns, focusing on promoting a high level of employee morale and establishing a positive employer/employee relationship
• Proactively and effectively address complex people operations issues; mitigating risk and managing situations that result in the best possible outcomes for the company, teams, and people
• Consistently review existing processes, systems, and policies for improvement. Develop and adapt to change with the collaboration of all relevant key internal stakeholders to produce the most effective outcome
• Ensures compliance with all employment and labor laws locally - we are always meeting and sometimes exceeding our legal and compliance obligations
• Proactively implement and execute foundational employee trainings
• Work closely to align the local People practices with Blue Bottle’s guidelines and initiatives

You are:

• Strategic, structured and savvy
• A leader who is both a great role model as well as a fantastic coach who brings out the best in others
• Deeply focused on delivering top-notch internal hospitality and customer service to our team
• Collaborative and build trust-based relationships with employees
• Comfortable with ambiguity, rapidly changing environments, and building from scratch
• Analytical and metric-oriented, always seeking internal and external data to validate our approach
• Have a great sense of humor, high sense of humility, and insatiable curiosity
• Creative and use your creativity  to overcome unexpected challenges while producing quality results for the company

You have:

• At least 8 years HR experience 
• Minimum of 5 years of which would be working at a managerial level preferably 
• Led HR team in a high-growth environment with a team supporting employees distributed across multiple locations
• Expertise in core HR service functions such as benefits, workers’ comp, payroll, employee relations
• Experience in retail, hospitality, food/beverage industries is strongly preferred 
• Broad and deep experience in all areas of HR including Employee