Financial Counselor

Job Profile Summary Job Details Job Title: Financial Coordinator Effective Date: 07/02/2017 Job Code: 60311 Clinical (Yes/No): No FLSA Status: Non-Exempt Supervisory Role: No Job Summary Provides assistance to patients and family members regarding establishing arrangements to provide payments for services provided. Ensures all insurance requirements are met prior to patients? arrival and informs patients of their financial liability prior to arrival for services. Education Degree/Diploma Obtained Program of Study Required/Preferred High School Diploma or GED Required Certifications and Licensures Credential Required/Preferred None N/A Experience # of Years Type of Experience Required/Preferred 2 Working in hospital/clinical services access or billing and collections insurance. Required Additional Knowledge, Skills, and Abilities - Excellent communication skills, oral and written. - Ability to analyze data, perform multiple tasks and work independently. - Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. - Must be able to understand and comply with policies and procedures. Job Specific Duties Patient Registration Admit, register and pre-register patients with accurate patient demographics and financial data. Insurance Authorization Administration Request insurance authorizations for medical and dental procedures via online portal or by phone. Enters authorizations in various systems. Provides estimates using the passport estimator for future services to help determine patient's liability. Screen patients for charity care, COBRA and Medicaid. Help complete applications as needed. Work with third party payers for copay assistance. Submit forms for prior authorizations. Financial Service Administration Calculate and collect payments from patients for hospital and faculty physicians. Set up payment arrangements. Reconcile daily money collected. Work with collections agencies to resolve balances and/or collect payments. Patient Referrals Refer patients to the Manufacturer Drug program as needed for medications. Claim Resolution Review and explain claim rejections on patient's accounts. Help resolve patient balance issues and questions. Professionalism Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior. Other Duties Performs other duties as assigned by management. UNC Health Care Employee Standards Communication: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Collaboration: Works with others respectfully and openly; provides help to achieve shared goals. Service: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Safety: Meets or exceeds patient and employee safety requirements while promoting and achieving quality outcomes. Accountability: Takes ownership for goals and outcomes; effectively and efficiently uses available resources to successfully complete tasks. Improvement: Identifies opportunities and takes action to continuously improve processes. Maintains effectiveness and flexibility during change. Workplace Requirements Employee Health: Complies with all required employee health programs including annual tuberculin testing and other applicable screening, testing and vaccinations. Credentials: Maintains current licensures, certifications and/or registrations (if applicable for the position). Job Competency: Complies with requirements for job specific competency testing and demonstrates and communicates proficiency in skills required (if applicable to position). Corporate Compliance: Adheres to and understands the Health System's Corporate Compliance Plan as evidenced by timely participation in required training (including annual testing) and 100% compliance with the Corporate Compliance Code of Conduct. Safety: Adheres to and understands the Health System's Environment of Care Plan as evidenced by timely participation in required training (including annual safety testing). HIPAA: Adheres to and understands the Health System's HIPAA Compliance Plan as evidenced by timely participation in required training (including annual HIPAA testing). Education: Attends all required educational programs (including General Orientation, and departmental or job specific required programs). Physical and Behavioral Requirements - Occasional stooping and standing. - Frequent sitting and walking. - Sedentary physical force (exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects). - Visual acuity is required for computer use. - Ability to speak and hear is required to effectively communicate with patients and family members. - Manual finger dexterity for computer use. - Ability