Description

BRANCH MANAGER – TIPTON

DEPARTMENT: Retail – Branch Manager II

CLASSIFICATION: Exempt

REPORTS TO: Regional Branch Manager

SUPERVISES: Assistant Branch Manager, Personal Bankers, CSR and Tellers

POSITION SUMMARY:

The Branch Manager II position administers management for a full service, profitable branch for First Farmers Bank & Trust. Supervising branch retail staff and providing input on different committees as needed throughout the year is required. This position must assist customers in providing detailed knowledge of bank products and services, articulate the benefits and conditions of these services and cross sell products to new and current clients as needed. Driving new sales opportunities into the branch through outside selling is required.

DUTIES:

1. Supervise, train, coach, and perform annual reviews for all branch personnel

2. Manage overall branch operations including but not limited to:

a. Scheduling branch staff

b. Develop job responsibilities for each employee at your branch

c. Have monthly meetings with your staff to discuss sales opportunities and operational issues

d. Have weekly huddles with your staff – subject matter to be determined by the Regional Team

3. Establish and help attain performance objectives for your branch

4. Contribute to the interaction with other bank departments, to include but not limited to Commercial Loan Officers, Mortgage Officers, Wealth Management, and SCI Leasing to leverage sales opportunities

5. Develop an outside calling strategy to build new relationships for the bank

6. Conduct targeted sales calls, through in-person contact as well as via phone conversations

7. Proactively drive sales opportunities through outside selling to consumer and business clients

8. Provide quality customer service through knowledge of bank products and services

9. Expand and retain bank customer relationships and solicit new relationships from prospective customers

10. Educate new and existing customers about features and benefits of bank products and services. Proactively refer customers to appropriate personnel

11. Develop and implement strategies to help grow deposits

12. Investigate competitive offerings in your market

13. Review and provide reports to management including:

a. Branch totals for deposit

b. Teller offage

c. Total cash for your branch

d. Past due safe deposit boxes

14. Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications

15. Assist commercial loan officers with past due customer information for your branch

16. Determine fee refunds and settlement of the NSF list in conjunction with the Head Teller

17. Oversee the maintenance items for your branch, including the parking lot

18. Assist in counting tellers out when they are off more than $100 or with surprise audit counts

19. Test the branch security equipment and investigate security issues as needed

20. Coordinate training of staff on all bank products and services on an ongoing basis

21. Maintain customer contact and handle customer complaints

22. Ensure the branch stays in compliance of all applicable federal and state regulations

23. Ensure completion of all quarterly education courses

24. Build and insure employee and customer satisfaction levels are met

25. Attend all applicable meetings including Branch Manager Meetings

26. Be an active member in the community

27. Complete the CD maturity list – calling upon all customers in question

28. May be responsible for multiple branches

29. Assist tellers and CSR’s in peak times to expedite the workflow

a. Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks

b. Balance cash within teller drawer daily; pull and check teller balances daily

c. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone

d. Process cash advances; spring/fall property taxes; and wire transfers as needed

e. Processing/Ordering checks and all related products for customers

f. Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs

g. Follow-up with all new accounts utilizing the 2-2-2 process

30. Perform back-up Head Teller duties as needed

a. Ensure and oversee daily Teller balancing

b. Ensure Teller line is in compliance with all established policies, and procedures

c. Maintain accurate records