Development Operations Coordinator

Description

Why Seattle Symphony?

Thank you for considering the Seattle Symphony for the next chapter in your career. Our mission is to unleash the power of music, bring people together, and lift the human spirit. After the global challenges of the past several years, we believe our community needs music now more than ever. As a member of the Development team, you will partner with community members who share this belief and help unlock critical resources to keep the music playing. The orchestra is made up of world-class musicians who have dedicated their lives to sharing this incredible artform with audiences. Since our first performance in 1903, we have grown our impact to reach the highest levels of artistic excellence and service. Our donor family continues to give generously, and this role provides ample opportunity to make an impact. If you believe in the power of music and love executing all the details, we want to hear from you!

About our Culture

Working in the Development Department at the Seattle Symphony is fast-paced, results driven, and entrepreneurial. We like to say “yes” and aren’t afraid to try something new. As a team we value hard work, ingenuity, and attention to detail. We are warm and supportive with each other, while personally committed to always delivering our very best. As the largest performing arts organization in the Pacific Northwest, we’re pretty busy! Our colleagues love the energy, variety, and opportunities for connection this brings to our work. At our core we care deeply about our donors, whose sincere enthusiasm makes the music possible and brings joy to our jobs each day. 

Position Overview

The Development Operations Coordinator is an integral member of the Development Operations team, providing support across all the functions of the Development Department. Day-to-day, this role focuses on providing donors with exceptional customer service, through responding to donor inquiries via Donor Relations, fulfilling VIP ticketing requests, processing donations and acknowledgement letters, and fulfilling donor benefits. The Development Operations team also serves as liaison to the Seattle Symphony Volunteers, building relationships and managing systems to connect our volunteers to opportunities to support the mission of the Symphony.

This role provides ample opportunity to become a fundraising data and systems expert and learn how to connect people and processes. A successful candidate will have an aptitude for learning database systems, strong organizational skills, attention to detail, a desire to work on a wide range of tasks in a fast-paced environment, and a keen understanding of what constitutes excellent customer service. They will take pride in completing each day’s assigned tasks and take joy in providing exceptional support for the team and our donor family. An interest in classical music and the mission of the Seattle Symphony is desirable.

This position is eligible for a hybrid in-person/remote work arrangement. The responsibilities of this role require regular in-office work at least 3 days per week. In addition, members of the Development Department are expected to work on average two in-person concerts or donor events per month, outside business hours in the evening or weekend. This role can be expected to have regular opportunities to work overtime, especially during major campaigns and milestone projects. Each employee will establish any schedule for overtime and remote work in accordance with company policy and supervisor approval. The Seattle Symphony will provide a laptop, but the employee is required to have their own access to a high-speed internet connection for any remote work.

Essential Job Functions

· Partner with Development Operations colleagues to execute Donor Relations and VIP Ticketing functions in a timely manner:

      * Fulfill Donor Relations needs, fielding donor calls and emails, and resolving donor questions; provide exemplary customer service

      * Support VIP Ticketing, fielding donor calls and emails, fulfilling ticketing requests, ticket changes, and processing subscription renewal orders for major donors; provide major donors with an exemplary “front-of-the-line” ticketing experience

· Partner with Development Operations colleagues to consistently execute core team functions and ensure all processes are fulfilled accurately and on schedule:

      * Proactively use and learn Tessitura functionality, updating donor information, performing regular data hygiene, and merging records

      * Process contributions within one business day of receipt of funds or pledge notification

      * Produce and send ac