Product Manager – Customer Acquisition and Onboarding

<p><strong><span>About the Role</span></strong><span> </span></p> <p><span>At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even ease.  </span><span> </span></p> <p><span>Redpin is looking for an experienced Product Manager to lead our end-to end customer acquisition strategy and products. This role is responsible for the unified acquisition strategy, owning 2 important channels (direct to consumer and content &amp; comparison), and acting as a stakeholder for the other acquisition channels. It will also overlook our onboarding and KYC journey, blending an online and offline journey, ensuring best-in-class customer experience.</span><span> </span></p> <p><strong><span>What you'll do</span></strong><span> </span></p> <ul> <li>Work close to Marketing and Compliance and with multiple product and engineering teams to ensure that our acquisition journey is fully optimized and aligned with short- and long-term company strategy. </li> <li>Lead the development and strategy for our Direct-to-Consumer acquisition websites and landing pages, including performance measurement, analytics, and CRO. </li> <li>Be a point of contact in product for our Performance Marketing team and third parties working on acquisition campaigns. </li> <li>Optimize our registration and KYC journey, ensuring our customers trust Redpin on this critical moment of the journey. </li> <li>Work as a product trio, aligning with engineering and design on the roadmap, and will ensure proper execution. </li> <li>Communicate progress, failures and learnings, and updates and successes, both with your team and with all stakeholders. </li> <li>Partner with other Product Managers helping identify opportunities for other product areas, expanding your product knowledge and ability to work with ambiguous problems. </li> </ul> <p><strong><span>What you'll need</span></strong><span> </span></p> <ul> <li><strong><span>Cross-functional Collaboration: </span></strong><span>Experience working autonomously on a Product and Engineering multi-functional team</span><span> </span></li> <li><strong><span>Business Acumen: </span></strong><span>Ability to understand business goals and translate them into product opportunities</span><span> </span></li> <li><strong><span>Stakeholder Management: </span></strong><span>A proven track record in building high quality and robust features working with stakeholders from engineering, compliance, marketing &amp; design.</span><span> </span></li> <li><strong><span>Technical Expertise: </span></strong><span>Good grasp of customer acquisition and KYC and onboarding journeys.</span><span> </span></li> <li><strong><span>Analytical Mindset</span></strong><span>: You're data driven, passionate about metrics, and intellectually objective about how product is performing and driven to continuously improve it</span><span> </span></li> <li><strong><span>Clear Communication</span></strong><span>: You can communicate clearly to a wide range of audiences and partner closely with engineering leaders</span><span> </span></li> <li><strong><span>Fintech Experience</span></strong><span>:</span><strong> </strong><span>Comfortable with understanding regulatory requirements </span><span> </span></li> <li><strong><span>Product Growth</span></strong><span>:</span><strong> </strong><span>Hands on, keen to learn and can deal with ambiguity as we explore new markets for growth </span><span> </span></li> </ul> <p><strong><span>Bonus points  </span></strong><span> </span></p> <ul> <li><span>Ideally an engineering or technical background, essential to have a keen interest in International payments, compliance and technology </span><span> </span></li> <li><span>Experience of working with banks/financial partners and integrating services through APIs </span><span> </span></li> <li><span>Ownership of KYC and onboarding products</span><span> </span></li> <li><span>Knowledge of international payments, FX &amp; money movement</span><span> </span></li> </ul>