General Manager - Citizens Bank Park

Job Description

Aramark Sports & Entertainment is looking to hire a new General Manager to support our food and beverage operations at Citizens Bank Park in Philadelphia, PA. 
 
THE OPPORTUNITY: As a General Manager, you will plan, manage, and lead multiple contracted services with multi-million dollar revenue to meet operating and financial goals, client objectives, and guest needs. Services include F&B and merchandise operations which could include concessions, catering, premium dining and retail merchandise services. This position will support and be responsible for executing large sports events, concerts, catering, and other large venue special events. The General Manager will report to the onsite RDM with a team of salaried direct reports. This position is salaried, plus bonus eligible, contingent on achieving certain financial and performance goals.
 
WHO YOU ARE: Our General Managers are best-in-class operation managers who lead a team to provide excellent service to our clients and guests. Being in sync with our clients vision, strong relationship-building skills, financial acumen, and a commitment to safety, our leaders make a difference every day. Ideal candidates have managed large revenue accounts, make data-based decisions, and have extensive experience with financial analytics and forecasting.
 

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Job Responsibilities

•    Full P&L responsibility in regard to food and beverage
•    Manage the client relationship at the location, while providing hands-on execution and leadership of operations.
•    Leadership of a large team of managers and workforce throughout multiple units and concepts.
•    Developing new concepts to increase existing revenue sources for public foods/concessions, premium service, and catering outlets.
•    Partner with the Senior General Manager and regions District Manager to plan and execute business development strategy for growth.
•    Recruitment and development of new and existing managers.
•    Interact successfully with the client, stadium guests, and team members on a regular basis.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

•    Minimum 5+ years of large venue or multi-unit management experience is required.
•    Premium and Concessions Management experience preferred.
•    Direct P&L responsibility within a comparably scoped environment
•    Ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment. 
•    The ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business is essential to success in this role.
•    A passion for food & beverage with an ability to identify and develop successful concepts. Ability to communicate effectively with clients and senior management.
•    Ability to respond effectively to changing demands. P&L accountability and/or contract-managed service experience is desirable.
•    Candidate must be willing to be hands-on with staff and operations and be willing to work flexible hours that include evenings, weekends and holidays

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking