Technical Program Manager

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the global leader in reputation experience management. With its SaaS platform, Reputation technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning nearly every industry vertical. 

Reputation was ranked for the second year in a row in G2’s Top 100 Best Software list for 2022 as a part of its annual Best Software Awards. Recently, Reputation was named to the Forrester Wave For Customer Feedback management platforms and was recognized by Forrester as one of the most significant social suite vendors. Additionally, Gartner named Reputation to the 2021 Gartner Magic Quadrant for Voice of the Customer. 

Why work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

We are looking for an experienced Technical Program Manager who will be driving execution of some of the platform's largest initiatives, creating tight collaboration between engineering, product and business teams, and improving our processes. A successful candidate will need to be comfortable working in a fast-paced environment with dynamic cross-functional teams, be able to deal with complexity and ambiguity and come up with innovative solutions and best practices to support a growing organization. 

Responsibilities:

• Work with product, business and engineering teams to define project deliverables and milestones.

• Work cross functionally to identify resources and develop project schedules based on requirements, technical challenges, available resources, and business needs.

• Proactively identify risks and engage with the right partners to put in place contingency/mitigation plans. 

• Gather requirements and define user stories ensuring features deliver expected business value and objectives

• Drive project execution across multiple product teams, manage migration and roll out plans to ensure quality and timeliness of all the deliverables. 

• Effectively communicate program status, issues, risks and dependencies with all the stakeholders at various levels in the organization. 

• Additional duties as assigned. 

Qualifications:

• 3-5  years of demonstrated project/program management experience working with cross functional teams

• Strong technical background and the ability to understand technical solutions  and contribute to technical design and implementation 

• Excellent written and verbal communication skills with both technical and non-technical audiences

• Deep experience with current industry standard  program/project management tools and techniques

• Bachelor’s degree in technical field (Computer Science, Engineering, Physical Sciences), MS/MBA preferred (but not necessary).

• Bilingual in French or German preferred but not required

#LI-Hybrid

When you join Reputation, you