AI Consultant

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The AI Consultant supports business stakeholders and delivery Teams in shaping and delivering AI, ML, Generative AI, and Agentic AI solutions that address meaningful business needs. They’ll define product vision, scope, and roadmap, and translate business requirements into clear, actionable work for development Teams and coordinate execution across business and technology groups. They’ll support data science, machine learning, artificial intelligence, and optimization, leading the end‑to‑end lifecycle of AI products, from opportunity identification and scoping through valuation and delivery. The AI Consultant is a skilled communicator and collaborator ready to guide the development of reliable, scalable AI solutions that support Southwest’s innovation, efficiency, and long‑term strategic success. 

Additional Details 

• This DFW-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the DFW area.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Works on moderate to complex data science, machine learning, artificial intelligence, or optimization projects, working with the customer and collaborating with colleagues to understand contextual problems quickly and define, analyze, and deliver products based on business objectives with assistance from peers

• Serves as the customer relationship lead on data science, machine learning, artificial intelligence, or optimization products and interacts with Business and Technology leaders across multiple and concurrent projects

• Facilitates and drives collaborative sessions with key stakeholders to gather insights, solve complex challenges, and align on project goals and outcomes for data science, machine learning, artificial intelligence, or optimization solutions

• Knowledgeable on data science, machine learning, traditional and generative artificial intelligence, or optimization delivery methodologies

• Develops Executive-level communication (e.g. project status updates, presentations, etc.)

• Synthesizes moderate amounts of detailed data and summarizes relevant information for the appropriate stakeholder

• Prepares for and participates in Agile ceremonies to ensure alignment with SAFe principles

• Collaborates with stakeholders to maintain a well-groomed backlog, ensuring stories are aligned with product goals and are ready for execution. Actively engages in prioritization discussions, responding to shifting business needs, evolving priorities, and changing team capacity

• Must be able to meet any physical ability requirements listed on this description

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Intermediate knowledge in both inductive and deductive reasoning, problem solving approaches and AI techniques including machine