Account Manager

Join a Market Leader

At Hovione, we help partners turn scientific innovation into medicines that reach patients around the world. For more than 65 years, we have connected science and technology to scale complex ideas into high-quality and innovative solutions that truly make a difference.

 

As an international Contract Development and Manufacturing Organization (CDMO), we support the development and manufacture of drug substances, intermediates and drug products across the full life cycle. We are globally recognized for our leadership in specialized technologies such as Spray Drying and Continuous Tableting. But what truly sets us apart is not just what we do — it is how we do it: with purpose, care, collaboration and a deep commitment to doing the right things right.

 

Our people are the reason for our success. We are a global and diverse team of more than 2,600 team members across Europe, the USA and Asia, bringing together different experiences and perspectives to help our partners to overcome complex challenges. We believe that an inclusive environment — where everyone, regardless of background, identity or ability, is respected, heard and empowered to contribute — is essential to drive innovation, ensure quality, and secure long‑term sustainable success.

 

And as we grow, so do the opportunities for our people to develop, broaden their perspectives and build meaningful careers. Because at Hovione, better starts with those who choose to make a difference every day. Will you be one of them?

You will be responsible to:

Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. Identifies, develops and typically closes new sales opportunities. Creates demand for the organization’s products and services by raising their profile with customers. Achieves revenue targets by increasing revenue spend per account. Negotiates, with autonomy, highly complex and long term contracts. May conduct regular status and strategy meetings with the customer’s senior management to understand their needs and link them to the organization's product/ service strategies.

 

- Achieve the sales targets and ensure project deliver for the portfolio of customer accounts under responsibility

- Manage the client interface of assigned accounts and provide outstanding commercial service through fast, trustworthy and knowledgeable responses to customer demands

- Establish relationships with colleagues in different countries and job functions to ensure customer needs are met

- Create and execute account management and development plans for the accounts under responsibility

- Participate in negotiations of CDAs, Master Service Agreements and Commercial Supply Agreements for allocated accounts in close collaboration with the Senior Director of the area

- Coordinate with the global regulatory, production, and R&D groups to provide a superior level of customer service and technical support

- Develop and accumulate strong Hovione product and service expertise, sharing knowledge of offerings and cross-selling as appropriate

- Analyse data, including demand forecasting, within Hovione´s Customer Relationship Management system for Europe to ensure accurate forecasting and reporting

- Assist in the negotiation of long-term contracts including (but not limited to) sales contracts, quality agreements and development agreements

- Identify market trends and demands and proposing ideas for new products and services

- Identify new opportunities for the existing product and / or services portfolio and linking with the Business Development team as appropriate

- Monitor customer account and market activity and provide concise and insightful analysis on customer dynamics, market developments and competitor activity

- Optimize the relationship with established clients through both strategic and tactical means including (but not limited to) Key Account Plans, Account Growth Plans, Periodic Business Reviews, client visits and Satisfaction Survey Action Plans

- Develop, issue and monitor account growth plans for allocated accounts

- Prepare reports and data analytics

- Attend and represent Hovione at Trade Shows

- Coordinate the TMs assigned to his/her area of responsibility, namely in terms of recruitment, integration, training needs and performance management in accordance with the company's HR policies, in order to ensure all TMs are aligned and motivated towards achieving Hovione's goals, values and culture by promoting their personal and professional development whilst maximizing productivity

- Develop and propose for superior approval the activity p