Field Service Technician

ChampionX has an immediate opening for a Field Service Technician located in Hobbs, NM. The installation technician is responsible for performing onsite customer support activities for chemical injection pumps and tanks, such as troubleshooting, installations, repair and set ups. Using company guidelines, performs onsite preventive maintenance and routine repair after installation.  

This is your opportunity to join a growing company offering a competitive base pay and benefits.

What’s in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

• Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement

• The chance to Improve Lives in our community with regular outreach and volunteerism opportunities

• The chance to join a learning and problem-solving culture

• Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid life and disability insurance, health savings account with company provided funds, paid vacation & personal time and so much more!

What You Will Do:

• Performs moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories.

• Assembles different parts of manufactured products using hand tools, power tools, machines, and equipment.

• Inspects all materials, components, subassemblies, etc. to assure they meet the accepted quality standards.

• Reads and follows work instructions, work orders, production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed.

• Processes and submits customer service transactions such as service tickets accurately.

• Provides accurate and timely information regarding availability of in-stock items.

• Answers basic inquiries from customers providing basic technical product and applications support.

• Refers customers to local sales representative for further sales & service requests

• Drives a company vehicle and makes deliveries to customer locations

• Obtains signatures for deliveries made, as required.

• Works alone and/or under general supervision

• Develops good working relationships with customers through frequent and professional written and verbal communication.

• Communicates professionally & effectively with customers when delivering both good and bad information.

• Knows and complies with all safety policies and procedures.

• Works unconventional hours and potentially weekends to provide our required level of service on occasion.

• Attends work in predictable and regular manner

Position Details:

• Candidate must reside in Hobbs, NM or surrounding areas

• Work week and shift: Monday through Friday from 7AM to 4:30PM, likely daily overtime and weekend work possible

• Compensation package offered: competitive hourly rate and eligibility for quarterly bonus

• New hire training provided

• On the job training on processes, procedures, and product assembly

• Immigration sponsorship is not provided for this position

• PPE: Company provides all required PPE and includes reimbursement for steel toes shoes and prescription safety glasses

Minimum Qualifications:

• High School Diploma or GED.

• Must have a valid DOT Medical Certification Card

• Must have a valid Driver's License

• Must have an acceptable driving record to meet company safe driving standards and policies.

• 2 years of assembly, installations, repair of chemical injection pumps or similar products

• 2 years of experience performing moderately complex installations independently

• 2 years of experience in strong customer service relations, including the ability to explain and train

• Basic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipment

• Able to lift at least 40lbs

• Proficient in MS Outlook and Excel

• High mechanical aptitude.

• High accuracy in data entry.

• Strong interpersonal skills to effectively interact with customers and various levels of management.

• Excellent time management and prioritiz