Senior Support Engineer

Requisition ID: 425015
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-2

 

ORIGINAL POSTING DATE: 05/27/2025

 

Job Title: Senior Support Engineer 

Location: Newtown Square, PA 

Work Model: Hybrid work model 

 

Purpose and Objective:   

SAP America, Inc. seeks a Senior Support Engineer at our Newtown Square, PA location for detailed design and implementation of business processes; enforces innovation, service offerings and productization.  

 

Expectations and Tasks:  

Core Tasks include: evaluation of innovative industry- and technology- trends and development of corresponding industry process-and solution-maps. Support for internal strategic portfolio planning. Enforcement of industry-specific service-offerings. Detailed design of industry-specific / corporate customer processes. Identification of enterprise services. Proposal of software-decisions (SAP-/Non-SAP-products) within the customer Process-, Application- and IT-landscape based on BPP. Mapping of business process to enterprise IT-architecture. Define requirements for individual development or integration needs. Performance of reviews (process oriented and relation to IT-mapping). Define corresponding organizational structure. Map and validate performance indicators (designed by Transf. Manager). Implementation of designed processes.  

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and six (6) years of experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and four (4) years of experience in the job offered or related occupation. 

 

Qualifications/Skills and Competencies Experience:  

Experience must involve four (4) years in the following:  

• Technical and functional knowledge of SAP Finance modules and SAP Controlling Modules;  

• Implementation experience of SAP Finance functionality; 

• Application support skills to support SAP Finance functionality; 

• SAP Netweaver Architecture knowledge; 

• Business Process performance optimization skills; and 

• Analysis of SAP Finance core business processes and related interfaces. 

  

Travel: Position requires up to 30% domestic travel to various and unanticipated client sites.  

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

 

Internal use only: reference code lhrs4262 

SAP:SAIL 

EX:OUT 

 

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