Collections Representative Lead

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

JOB SUMMARY

The Lead Collections Representative follows-up with insurance companies on complex unpaid claims and assists the Collections Supervisor with team leadership duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Researches all overdue account balances that are fully or partially unpaid.  Contacts insurance carriers or customers to resolve delinquent payment issues.
• Reviews unpaid and/or underpaid claims and resubmits the claim or files an appeal as necessary. 
• Verifies payment information adjustments to supervisor. 
• Prepares data for external collection agencies or attorneys to resolve delinquent accounts. 
• Records per diem charges for hospice active rental equipment on a monthly basis by keying intakes, creating and delivering confirmation work orders.
• Ensures Apria is in compliance with all legal and regulatory requirements.
• Research customer inquiries and resolved by preparing adjustments and refunds as necessary.
• Enters collection activity into the billing system.
• Escalates more complex issues to the attention of the Collections Supervisor.
• Contacts patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
• Typically coaches up to 10 non-exempt employees.
• Report to work punctually at assigned starting time, and have reliable, consistent attendance
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High school diploma is required. 
• Three years of related experience

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility

Computer Skills

• Intermediate skills in Excel and Word
• Basic skills in Access, PowerPoint, MS Project, Visio

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Other Skills

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise. 

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified app