Senior Manager Services America's

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with? 

Our best-in-class Services team combines knowledge of our customers monitoring solutions, networking, mechanical engineering, electrical engineering, and global railroad operations. Wabtec has the largest install base of vision and acoustic Wayside (solutions on the side of or embedded in the track) of the global rail industry. Our team interacts with a global customer base during the problem-resolution process and partners with other key stakeholders to support our customers in their derailment protection solutions and operational safety solutions.  

 
How will you make a difference? 

• As a member of the KinetiX Services team, you will be responsible for managing the relationship with KinetiX customers in the North America West and South America 

• Set services strategy for the Western America’s strategy and South America   

• Find solutions to maintain and improve cost to provide customer services,  

• Manage sales revenue for the assigned customer base  

• External customer champion for assigned customers  

• Internal customer champion, interfacing between the customer, Wabtec technical teams and Wabtec product teams  

• Oversee multiple, simultaneous, large scale and high-impact activities within a customer segment 

• Identify and understand business needs and articulate them to technology teams effectively 

• Leverage commonality between industries, see the trends, and be an ambassador on how to position digital solutions effectively to drive change within a customer account 

• Lead the development of proposals for new and renewed service contracts while managing the budget 

• Support the long-term goals of increasing contract margin and depth/breadth of the overall project 

• Own the service metrics for each customer, present project plans, and advise on financial risks 

• Responsible for growing their service portfolio, establishing and delivering on project financial performance to the business 

• Lead a matrixed team working on customer initiatives and coordinated work across multiple functions including service deployment, project management, and engineering 

 What do we want to know about you?  

• BA/BS degree in Business or Technical Disciplines  

• 7-10 years of leadership experience with technically and functionally complex products or customers including service level and related contracts management 

• Willingness to travel up to 35% of the time and have a valid Passport 

• Prior experience with large-scale software/hardware projects and the ability to lead and motivate high-potential technical project teams  

• Prior experience working with customers and a background in the rail industry  

• Demonstrated success as a seasoned manager with the ability to hire, mentor, coach, develop, and motivate a geographically dispersed high-performing team