National Casino Marketing Executive - Park MGM

As an Executive Casino Host, you’ll be at the forefront of delivering exceptional guest experiences through personalized service and thoughtful decision-making. By analyzing player activity and curating tailored experiences, you’ll foster lasting relationships and enhance guest engagement. In collaboration with cross-functional teams, you’ll help create seamless, memorable moments that reflect our commitment to service and hospitality.
 

THE DAY-TO-DAY:

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts)

• Maintain property’s customer base to support increasing the customer development efforts

• Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems

• If authorized, grant limited amount of marker authorization limits to qualifying customers

• Minimum exposure to business decisions regarding customer credit lines, allowances, and comps

• Assist in managing customers to profitable levels

• Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.

• May attend special event functions when appropriate to promote marketing efforts and greet customers

• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group

• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies

• Resolve customer disputes and complaints to the satisfaction of the customer and the company

• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions

THE IDEAL CANDIDATE:

• 3+ years of prior relevant experience

• Strong knowledge of table games operations preferred

• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community