Customer Service Representative I

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

“Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

Purpose of the Job

Is responsible for providing excellent customer service and support to customers by handling inquiries, complaints, and requests, and ensuring customer satisfaction by addressing their needs in a timely and professional manner. The role may assist with order processing, service information, troubleshooting, and resolving issues to maintain positive customer relationships. Strong communication skills, problem solving abilities, and a customer-centric mindset are essential for success in this role.

Job Responsibilities

Follow process workflowsHandle cash paymentsPerform billing functionsProvide quality customer serviceRespond to inquiries

Competencies

Delivering High Quality WorkSupporting CoworkersCommunicating EffectivelyServing Customers

Education

H.S. Diploma or GED in General

Certifications

Physical Requirements

Office-Based Role

Work Experience

1 year in customer care is required.

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. 

We are an E-Verify participating employer.