Member Technical Staff, Agentic Services

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Software Engineer, Agentic Services

Office hybrid in San Francisco, CA

About the Team:

The Messaging Platform team, part of the Digital Marketing Technology organization, builds the critical platforms our internal marketers use to engage with customers. We are responsible for the core tooling that powers communications across channels, integrating deeply with the Salesforce Platform, Data Cloud, and Marketing Cloud Next. This team is at the forefront of this mission, responsible for building the next generation of intelligent AI agents on Agentforce for our internal customers: our marketers.

Role Overview:

We are looking for a skilled and motivated engineer to join our team. In this role, you'll be a key contributor to building solutions that span from our core Salesforce platform and Marketing Cloud Next to the advanced AI agents and distributed systems that power Agentforce.

This role requires a quality-first mentality and a strong focus on building robust, reliable, and performant systems. We are looking for an engineer who shows a deep interest in the world of the Salesforce Platform and Agentforce, and who has a history of being a constructive partner with product teams—asking clarifying questions and seeking to understand the 'why' behind their tasks. This work will directly contribute to new tools for marketers, enabling them to deliver more relevant communications to our customers with less effort.

Responsibilities:

• Participate in the end-to-end software development lifecycle, from design and development to deployment.

• Build and maintain highly scalable, reliable, and performant distributed services that span the Salesforce Platform, Marketing Cloud Next, and Agentforce.

• Embody a quality-first mentality by writing clean, maintainable, and well-tested code (unit, integration, E2E) and actively participating in code reviews.

• Partner with product managers and other engineers to understand business requirements, ask clarifying questions about the "why," and translate needs into robust technical solutions.

• Ensure operational excellence for your services by building robust monitoring, and alerting, and participating in an on-call rotation.

• Stay current with industry trends and emerging technologies in distributed systems, AI, and the Salesforce ecosystem.

Required Skills and Experience:

• 4+ years of professional software development experience and a Bachelor's degree in Computer Science, or equivalent professional experience.

• Experience designing, building, and operating scalable, reliable distributed systems within a platform-first environment.

• Strong understanding of software engineering best practices, including code quality, automated testing (unit, integration), CI/CD, and monitoring.

• Excellent communication and collaboration skills, with a history of partnering effectively with product management and other engineers to understand the "why" behind requirements.

• Direct experience with Salesforce Platform development (e.g., Apex, Lightning Web Components, SOQL, Flow).

Desired Skills and Experience

• Direct experience working with Salesforce Data Cloud.

• History working in the Marketing Messaging space including Email and/or SMS.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your