Sr Manager, Product & Engineering - MarTech Platforms

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Job Overview
This role leads the design, product development, and technical delivery of a key portfolio of customer engagement, personalization, and marketing technology (MarTech) capabilities within an Agile environment. The team is responsible for enabling scalable customer experiences through customer data platforms, audience segmentation, journey orchestration, personalization, experimentation, and digital engagement technologies that support customer acquisition, retention, and lifecycle management initiatives across the organization.

This position leads teams of over 20 full-time employees and contractors across product management, software development, architecture, and related disciplines. The role is distinguished by its responsibility for attracting, hiring, developing, and retaining a high-performing technical team while driving cloud-native platforms, distributed systems, customer data solutions, and modern digital experiences. Success is measured by timely delivery of product capabilities, team development, platform performance, operational excellence, and effective collaboration with business, product, and technology collaborators. The work directly impacts customer experience, business growth, and organizational capabilities through the delivery of scalable, data-driven engagement platforms and technology solutions.

Job Responsibilities:

• Lead technical product and engineering teams to deliver results through direction, feedback, and performance management across MarTech, customer engagement, data, cloud, and full stack product capabilities.

• Champion the responsible adoption of T-Mobile-approved AI tools and technologies across MarTech platforms to improve product delivery, engineering efficiency, customer personalization, campaign enablement, analytics, and operational scalability.

• Define and implement continuous improvement practices across technical subject areas and organizational processes, including Agile at scale, DevOps, CI/CD, observability, resiliency, security, compliance, performance optimization, cost awareness, and operational readiness.

• Lead all aspects of technical vendor relationships and partner with internal team members to incorporate feature and function requests into product releases for campaign orchestration, personalization, customer data, analytics integration, experimentation, and AI/ML-enabled engagement capabilities.

• Drive and maintain the current and future technical roadmap in collaboration with design and architecture teams, aligning platform direction, build-versus-buy decisions, technical debt management, APIs, event-driven integrations, AWS services, data pipelines, and customer journey capabilities to business priorities.

• Recruit and hire qualified managers and team members to strengthen product and project teams across product management, software development, architecture, platform engineering, data, analytics, and technical delivery rigors.

• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience. (Required)

• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)

• 7-10 years Relevant Product Management experience in an agile software product development environment. (Required)

• 2-4 years Experience in a leadership role. (Required)

• 2-4 years Experience leading teams of 5 or more resources in direct reporting relationship in a Product Management organization. (Preferred)

• Experience leveraging AI, automation, analytics, and/or emerging technologies to enhance product strategy, platform delivery, engineering productivity, customer personalization, campaign execution, or operational efficiency within a MarTech, digital, eCommerce, CRM, data, or enterprise technology environment. (Preferred)

Required Knowledge, Skills and Abilities:

• People Management: Ability to lead, coach, develop, and retain high-performing product and engineering teams across product management, software development, architecture, platform, and technical delivery disciplines.

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