Director, Human Resources Business Partner

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

The Director, HR Business Partner will play a pivotal role in shaping Charlie Health’s success. This position requires a results-oriented and data-driven leader with exceptional communication skills. The ideal candidate will possess a strong background in HR management, with expertise in compensation, compliance, employee relations, and people analytics. They will be responsible for designing and implementing People strategies that align with our company's mission, values, and long-term objectives for our go-to-market function.

The Director, HR Business Partner will report to and partner closely with the Sr. Director of People to develop a comprehensive People strategy. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Duties & Essential Job Functions:

• Staff development and coaching
  • Partner with executive and regional leaders to develop performance review frameworks, career development pathways, and standardized protocols for managing team member performance
  • Provide day-to-day performance management guidance to front-line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Lead communication and training for organization-wide performance initiatives (e.g., bi-annual review cycle); ensure effectiveness of initiatives and foster engagement from leaders and managers
  • Leverage employee survey data to generate actionable insights and improve employee job satisfaction
  • Analyze trends and metrics in People data in partnership with the HR group to develop solutions, programs, and policies that improve employee performance
• Employee relations
  • Advise leaders on employee relations matters, including consideration of relevant employment laws; conduct effective, thorough, and objective investigations
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Organizational Development
  • Partner with leaders to assist with the development of org. structures, career paths, competency matrices, and job scope requirements
  • Identify, recommend, and implement programs aimed at increasing leadership and organizational effectiveness and retaining hi-po / hi-per employees
  • Identify training needs for business units and individual executive coaching needs
  • Collaborate with the sales enablement teams to implement sales training programs and foster engagement and job satisfaction

Qualifications:

• Minimum of 8 years of experience resolving complex employee relations issues and at least 3 years supporting sales, customer success, or other KPI driven go-to-market groups
• Proven track record of successfully managing complex HR projects and initiatives in a rapidly scaling and preferably remote-first, multi-state environment
• Experience leveraging data to drive performance management and people strategy 
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices r