Field Service Specialist II or III, 50% Travel - The Toro Company

Who Are We?  

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

Your Opportunity:

The Field Service Support Specialist (50% Travel required) will be traveling to support autonomous/robotic and GNSS machines. The immediate need will be to lead and execute customer site setup, maintain prototype machine up time and data collection. The field support will continue to be required to collaborate with distribution SMEs for coaching and mentoring on new technology. They are learning from field experience and providing feedback to the Technology Service Manager.   They will support industry-leading products in the field, that leverage innovation and technology to enhance productivity for our customers.  They are the Lead site setup as subject matter expert for installations of new engineering product; respond to and resolve technical inquiries quickly and accurately along with performing technical research to quickly identify product issues, and provide technical product support.

Sponsorship:  

• Applicants must be legally authorized to work in the United States.

• We are unable to consider OPT, J1 or F1 students, nor sponsor or take over sponsorship of an employment VISA at this time.

• Must be willing to obtain/maintain an active and valid US Passport and a non-expired US Driver's license.

Work Location: 

• Travel as required up to 50% along with appropriate expense reporting duties.  Core Travel is in the Spring and Summer months, and is less frequent in the Fall/Winter. During busy season, the team travels alternating weeks:  Fly out on a Monday and return back on Friday (anticipated 4 sleep hotel stay, alternating weeks).  During Non-Peak Season, the team travels approximately 1 week per month.   When international travel applies, the team flies out on the weekend and stays at the worksite for two weeks, and flies back on the weekend  (10-14 night hotel stay). 

• This opportunity is based out of Bloomington, MN international headquarters.  Other job locations and/or fully remote is not available at this time.  

• The current team works 5-days on-site; however will consider a hybrid schedule of 3 days at the Bloomington, MN campus, 2 optional remote days from a home office. 

What Will You Do? 

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Partner with Engineering and Distribution to setup new customer locations for Autonomous machines and establish sustainable processes. Travel to location for site assessment, property mapping and setup.

• Be a Toro advocate and demonstrate technical expertise for customers and distributors.

• Captures comprehensive and critical data related to digital and autonomous issues. Data may come from a variety of sources such as voice of customer, distributor service personnel, telephone calls, emails, etc.

• Actively interfaces with external and internal departments to resolve difficult technical issues

• Partner with Aftermarket Service Team, TAC and Distributor SMEs in testing and validating new workflow processes within distributor facilities. Drive new processes and business model with distribution

• Provide subject matter input for technical train