Technical Writer

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

As a Technical Writer, you will oversee the creation, maintenance, and implementation of Standard Operating Procedures (SOPs) to ensure efficient and consistent operations within the pharmacy. You will collaborate closely with pharmacy leadership, cross-functional teams, and subject matter experts to develop SOPs that align with industry best practices and regulatory standards. This role reports to the Pharmacist-in-Charge. 

Location and shift:

This position is located in Gilbert, AZ. You must work onsite Monday-Friday. 

The shift is 9:00am -5:00pm PST

You Will:

• Work closely with technical and non-technical teams to document detailed procedures for various pharmacy projects, processes, and tasks.
• Create, review, and update SOPs to reflect current processes, technological advancements, and industry trends on a need basis.
• Maintain complete ownership of SOP versioning – ensuring outdated SOPs are updated and signed off by the PIC and other stakeholders in a timely manner
• Ensure that SOPs are accurate, clear, and aligned with the pharmacy organization standards and values.
• Establish and organize a document review, draft and implementation process
• Recommend process improvements to enhance efficiency, productivity, and overall quality of services.
• Ensure that all stakeholders have access to the most up-to-date SOPs
• Ensure that SOPs continue to get updated with regards to pharmacy standards, workflows, and regulations. 
• Conduct regular audits to assess the effectiveness and compliance of SOPs.
• Participate in pharmacy and building compliance audits and reviews
• Collaborate with training teams to develop training materials and resources based on SOPs. 
• Maintain and communicate a training schedule for all pharmacy employees to ensure all remain educated on new and existing procedures.
• Communicate changes in SOPs to relevant stakeholders, ensuring a smooth transition and understanding of updated procedures on a regular basis.
• Function as a member of a regulatory response team providing copies of all requested documents
• Collect feedback from various teams and stakeholders to identify areas for improvement in existing SOPs. Drive continuous improvement initiatives to enhance operational effectiveness.

You Have:

• 3-5 yrs of experience in process documentation and SOP development, preferably in a pharmacy environment
• Bachelors degree preferred
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders
• Attention to detail and the ability to synthesize complex information into clear and concise procedures
• Familiarity with document management systems and tools
• Knowledge of industry standards and regulations relevant to pharmacy will be helpful

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

 

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE)