Vice President, Commercial Moving (Virtual, US)

Role Overview
The Vice President, Commercial Moving is responsible for the overall leadership, strategy, and performance of the Commercial Moving business, including all sales, operations, and project management functions. This role oversees the full commercial moving portfolio, ensuring exceptional service delivery, profitable growth, and operational excellence across all client engagements. The VP leads and develops the team responsible for managing and executing commercial moves, drives the commercial strategy for retaining and expanding the portfolio, and ensures alignment with organizational goals. This position provides strategic oversight across multiple clients and markets, directing resources, setting performance expectations, and guiding the business toward sustained revenue and service growth.
Responsibilities
25%
Commercial Strategy & Business Leadership
• Develop and execute the long term commercial strategy to drive profitable growth, competitive differentiation, and market share expansion in Commercial Moving.
• Provide overall leadership for the commercial moving business, setting annual plans, priorities, KPIs, and performance expectations.
• Oversee financial performance, including revenue, margin, cost management, forecasting, and budgeting.
• Identify emerging market trends, customer needs, and operational capabilities to inform strategic decision making.
• Partner with executive leadership to align business goals with enterprise strategy and organizational direction.
25%
Operational Excellence & Service Delivery
• Lead overall operational performance, ensuring delivery of consistent, high quality commercial moving services across regions and client portfolios.
• Establish, standardize, and continuously improve operating procedures, workflows, and service delivery models.
• Ensure operational readiness, capacity planning, resource allocation, and performance management across the operations and project management teams.
• Drive operational KPIs including service reliability, cost to serve, productivity, safety, and quality metrics.
• Implement operational improvement initiatives to increase efficiency, reduce costs, and elevate customer experience.
• Lead escalation management and ensure rapid resolution of service issues impacting key accounts.
15%
Client & Customer Leadership
• Serve as the executive sponsor for key commercial moving clients, ensuring strong partnership, strategic alignment, and long term retention.
• Guide the team in developing client specific strategies, business reviews, and continuous improvement plans.
• Ensure delivery of superior customer experience at all stages of the commercial moving lifecycle.
• Oversee management of customer escalations and complex issues; ensure sustainable long term solutions.
• Maintain a deep understanding of client needs, industry requirements, and competitive alternatives.
15%
Sales Leadership & Revenue Management
• Lead the commercial moving sales strategy, including pipeline development, market segmentation, pricing strategy, and revenue forecasting.
• Oversee strategic contract negotiations, renewals, and pricing decisions to ensure profitable growth.
• Partner with Sales, Pricing, and Contracts teams to maintain competitive, sustainable margins.
• Ensure alignment between sales commitments, operational capabilities, and customer expectations.
• Support the development of new solutions and value propositions that drive commercial growth.
10%
People Leadership & Organizational Development
• Lead, develop, and inspire a high performing organization across sales, operations, and project management.
• Establish clear roles, responsibilities, performance expectations, and development plans for all direct and indirect reports.
• Build leadership capability within the team through coaching, mentorship, and talent management.
• Drive a culture of accountability, collaboration, safety, and continuous improvement.
• Oversee workforce planning, succession planning, and organizational design for the Commercial Moving function.
10%
Business Reviews, Reporting & Governance
• Oversee the creation and delivery of business performance reviews, including financial results, sales pipeline, operational performance, customer outcomes, and strategic initiatives.
• Ensure data driven decision making through consistent reporting, dashboards, KPIs, and analytics.
• Lead governance processes for commercial implementations, operational performance, and risk mitigation.
• Monitor compliance with contractual obligations, service standards, and internal policies.
• Present regular business updates to the SVP and executive leadership.

Qualifications
• E