Call Center Specialist (Information Specialist) - Part-time or On-call

If you are looking for a rewarding career with a highly successful company that puts people first, Halvik Corp is the place for you! We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help the US Federal Government succeed. Join our growing team and make a difference!
Halvik Corp is seeking a Part-time Call Center Specialist to work in our Gettysburg, PA office. This candidate will need to work on-site.

Responsibilities

• The Call Center/Information Specialist (IS) will be responsible for communicating with federal government licensees by answering incoming calls and responding to online inquiries to the licensing support hotline. The IS will be responsible for registering user accounts, assisting callers with applications, and educating callers by providing general information on federal rules, policies, and procedures. The IS will also be tasked with logging calls into an incident management system and making outbound calls to follow-up on open inquiries.
• Candidates should be available to work between the hours of 2:00 pm and 6:00 pm, Monday through Friday, dependent upon the needs of the hotline.
• This is a part-time position working 20 hours per week, dependent upon the needs of the hotline.

Requirements

• Outstanding customer service skills
• Excellent attendance record with the ability to be flexible
• Ability to interpret and apply applicable rules, policies, and procedures
• Prepare written documents using correct punctuation, grammar, and spelling
• Exceptional Microsoft Office computer software application knowledge

Preferred Experience

• Prior call-center experience
• Spanish/English bilingual abilities

Halvik offers a competitive full benefits package including:Company-supported medical, dental, vision, life, STD, and LTD insuranceBenefits include 11 federal holidays and PTO.401(k) with company matchingFlexible Spending Accounts for commuter, medical, and dependent care expensesTuition AssistanceCharitable Contribution matching
To comply with the guidance provided by the Safer Federal Workforce Task Force (Task Force) for Federal Contractors and Subcontractors, Halvik is requiring COVID-19 vaccinations for all their employees except where an employee is legally entitled to an accommodation. 
Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.