Senior Client Account Representative

Company:

Mercer

Description:

We are seeking a talented individual to join our Client Service and Sales Specialist team at Mercer. This role will be based Fully Remote. This position offers an exciting opportunity to be a vital part of a dynamic team, providing first line service to North American prospects and clients while contributing to revenue growth and client satisfaction.

We will count on you to:

• Convert active leads into sales and solicit participation for compensation and benefit surveys.
• Respond to inbound calls, emails, and chat inquiries, which may require deviation from standard screens, scripts, and procedures.
• Conduct needs-based assessments to identify the right products and/or solutions for clients and prospects.
• Leverage internal connections and resources to provide answers and resolve client issues.
• Process client and product order information.
• Demonstrate Mercer proprietary systems to end-users (clients).

What you need to have:

• Bachelor’s degree preferred, or an Associate’s degree with 3+ years of experience in a corporate environment.
• Exceptional customer service skills.
• Tech-Savvy – ability to learn and navigate multiple platforms.
• Excellent organizational, time management, verbal, written, interpersonal, and business communication skills.

What makes you stand out:

• Strong critical thinking and analytical skills.
• Ability to build rapport across all levels of the organization.
• Sales experience.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.