Managing Director (MD) - Software Business (Americas)

Valsoft is seeking a dynamic and experienced Managing Director (MD) to lead one of our B2B software businesses.

ABOUT VALSOFT CORP.:

Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold and create value through long-term partnerships with existing management.  

INVESTMENT APPROACH:

Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That’s right; we don’t sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers’ and workers’ well-being over short-term goals.   

CULTURE:

Valsoft is more than just a place to work; we’re a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we’re proud of them. We Dream Big, Stay Humble and Stay Hungry.  

POSITION DESCRIPTION:

This position provides critical operational leadership to a B2B software business focused on solutions that automate critical operational areas for businesses. As the leader of the Business, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.  

You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the business's results, making it ideal for a driven leader eager to make a significant impact.  

KEY RESPONSIBILITIES:

Key Responsibilities:  

• Own the long-range, annual, and quarterly financial and non-financial goals 

• Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care 

• Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support 

• Attend promotional events which include but not limited to tradeshows and panels 

Sales and Marketing  

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets    

• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline    

• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development   

• Improve use of CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors   

• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)   

• Manage key relationships with large accounts is mandatory   

Customer Care/Customer Success: 

• Execute an effective, long-term customer success program for clients   

• Implement and maintain client support initiatives   

• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution   

• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools   

Research and Development:   

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs   

• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient