Global Applications Training Specialist

<p><strong>Introduction</strong></p> <p>Dentons is currently recruiting an experienced Global Applications Training Specialist to join the Central Technology Support (CTS) service team: providing training for Dentons jurisdictions on the chosen cloud based HR system, SAP SuccessFactors</p> <p>The successful candidate will be responsible for working with key global and regional stakeholders including Firmwide Talent Transformation (FTT) program team members, and regional HRIS and Talent Process specialists, to ensure:</p> <ul> <li>All users of Dentons global HR systems (including SAP SuccessFactors and Qualtrics) have the appropriate training</li> <li>Training materials are continually updated and aligned to new processes and functionality </li> </ul> <p>This position will report into the Global Talent Applications Support Manager. </p> <p>The candidate will possess a background in HR systems, preferably SAP SuccessFactors, and proven experience of delivering both E-learning and instructor led training aligned to HR best practices.</p> <p>The CTS Talent team will provide technical support for HR systems implemented by the FTT program team. The FTT program is a truly global program designed to transform Dentons' Talent function into the business partnering function of the future. It will support the business by offering true business insight, efficient and effective processes while maintaining the necessary compliance and controls.</p> <p><strong>WHY DENTONS</strong></p> <p>Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 21,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight. </p> <p><strong>Role</strong></p> <p></p> <p>In all these tasks, co-ordinate and work with the Global Talent Applications Support Manager, Global and Regional Talent Support teams, Talent Transformation team members, and other relevant Global and Regional resources and stakeholders.</p> <ul> <li>Develop the framework to provide ongoing ‘business as usual’ Talent training including:<ol> <li>Updates to existing e-learning content</li> <li>HR Admin training for new starters</li> <li>Ad-hoc Talent training request for Dentons regions, process and system functionality as needed</li> </ol> </li> </ul> <ul><li> <a rel="nofollow noreferrer noopener"></a>Assist with the creation and ongoing maintenance of work instructions, FAQ’s and other related user reference materials as required.<br/><a rel="nofollow noreferrer noopener"></a> </li></ul> <ul> <li>Review current support issues, identify areas for improvement and develop training plans to reduce the number of support issues raised within CTS for Dentons’ Firmwide HR systems;</li> <li>Conduct training reviews on a regular basis and ensure training needs are addressed within Dentons regions are accurate, consistent and compliant;</li> <li>Liaise with the Firmwide Talent Transformation Training team to ensure cohesion in training deliverables from project deployment into BAU</li> <li>Own relationship with Global and Region Talent teams and ensure regular engagement to understand and process/system changes and training needs;</li> </ul> <a rel="nofollow noreferrer noopener"></a> <p><br/></p><p><strong>Requirements</strong></p><p><strong>About You</strong></p> <ul> <li>Business international level of English – both written and oral</li> <li>Highly collaborative team player and able to work in a truly global environment, accommodating different time zones and cultures. </li> <li>Strong knowledge and experience in HRIS and HR/Talent practices</li> <li>Experience of multinational IT and Talent support operations</li> <li>Knowledge of SuccessFactors – Employee Central knowledge is essential; Onboarding, Recruiting, Learning and Performance &amp; Goals management knowledge is desirable</li> <li>Significant experience and a proven track record of/in/as:<ul> <li>Ability to clarify complex problems and communicate these issues towards both technical and business teams</li> <li>Be a team player, able to work effectively across various geographies and functions </li> <li>Drive out decisions and recommendations</li> <li>Independent, pro-active way of working</li> <li>Strong analytic skills and attention to detail</li> </ul> </li> <li>You will possess:<ul> <li>Excellent communication, influencing, and stakeholder management skills</li> <li>Excellent presentation skills</li> <li>Knowledge and experience in adult learning theory</li> <li>Experienced user of MS Office suite</li> <li>Be versed in working