Director, Product Management

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

 

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

 

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

 

Your Impact on Our Mission

At Zocdoc, we’re building the best experience for millions of patients to find a great doctor and for more than a hundred thousand providers to grow their practices. As Director of Product, you’ll drive strategy, define success, and lead a group of product managers who make this happen

You’ll enjoy this role if you are…

• A strategic thinker who wants to be an active part of the leadership team
• A builder who wants to do more than optimize and bring new products to market
• Well-versed in all elements of product development, from ideation to testing and validation
• A storyteller who is passionate about vision setting and leveraging data to validate and inform strategy
• Passionate about coaching and building strong teams, fostering a culture that is inclusive, supportive, and biased toward action

Your day-to-day will include…

• Defining and communicating a strong, clear vision for your product area
• Recruiting, leading, mentoring, and developing a team of world-class product managers to build and execute against your collective vision
• Collaborating and communicating effectively with Engineering, Design, Analytics, Marketing, BI, Sales, BD, and Business Operations to influence outcomes
• Owning and driving key business metrics, such as revenue, user growth, and engagement
• Implementing best-in-class product development and management practices to ensure team success
• Creating and launching healthcare-changing products and features to better connect patients and providers

You’ll be successful in this role if you have…

• 10+ years of product experience, ideally with B2C SaaS or marketplace products
• 3+ years of proven management experience in recruiting, leading, and developing a team of great product managers, ideally in organizations with multiple layers
• Demonstrated success in owning and driving objective improvements in key business metrics
• An action-oriented attitude and a roll-up-your-sleeves mentality
• Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives
• Strong analytical skills and a natural curiosity to solve some of healthcare’s most challenging problems
• A strategic, customer-focused mindset with the ability to leverage qualitative and quantitative insights to set strategy and iterate on products

Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• Great Place to Work Certified
• Catered lunch everyday along with snacks
• Commuter Benefits
• Convenient Soho location

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensa