Customer Success Associate

Blue Bite is a leader in innovative digital experiences, helping brands transform physical products into connected touchpoints through technologies like NFC and QR codes. As a rapidly growing Martech company, we empower our clients to engage customers in meaningful ways, and we’re searching for passionate, motivated sales professionals to join our dynamic team. 

 

 

About the Role:

Blue Bite is seeking a Customer Success Associate to join our team. This role serves as the primary point of contact for customer inquiries while providing essential support across the organization. As an entry-level position, the Associate will support Customer Success Managers in their client-facing work by assisting with project delivery and customer initiatives to ensure timely and successful completion. The ideal candidate is collaborative, possesses strong written and verbal communication skills, and excels at time management and multitasking. 

 

Core Responsibilities:

Customer Management -

• Serve as the primary escalation point for customer issues within the Customer Success team 

• Generate and distribute project status reports to Customer Success team and stakeholders 

• Maintain accurate customer records in CRM systems 

• Deliver regular product updates and communications to customers 

• Develop and maintain relationships with assigned customers 

• Support customer onboarding by managing initial project setup, creating studio landing pages, and building Product Information Management (PIM) systems 

 

Technical Expertise - 

• Guide customers and team members in creating landing pages through the Blue Bite platform 

• Deliver comprehensive technical support, including experience troubleshooting, asset management, and resolution of customer inquiries 

• Develop and maintain customer-facing documentation, including tutorials and visual guides 

 

Professional Competencies -

• Demonstrate strong interpersonal skills and ability to foster positive relationships both internally and externally 

• Work autonomously while identifying process improvements and maintaining strong team collaboration 

• Proven ability to manage responsibilities independently while contributing to team objectives 

• Display enthusiasm for learning, professional growth, and industry knowledge 

• Commitment to excellence in customer service metrics, including ticket resolution and NPS 

 

Required Qualifications -

• Location in or near the Tri-State area preferred 

• Bachelor's degree in a related field or equivalent combination of education and work experience 

• Outstanding communication skills across multiple channels (phone, email, Slack, in-person) 

• Working knowledge of HubSpot CRM, Microsoft Excel, and Adobe Photoshop 

 

Benefits Package -

• Annual tuition reimbursement 

• Comprehensive healthcare coverage (medical, dental, vision) 

• 401(k) plan 

• Paid vacation and sick time 

• Opportunity to work with innovative technology and industry leaders 

• Collaborative, growth-oriented work environment 

 

Work Arrangement : Hybrid  

Salary Range : $65,000.00   - $73,000.00  

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