Director, Leave Solutions Delivery Optimization

Are you experienced working in high-growth, performance focused environments, and administering complex programs?

Are you an accomplished, visionary executive with a proven track record in optimization?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role

As a leader, you will oversee a team to deliver new system functionalities for Leave Solutions. Your responsibilities will encompass creating, operationalizing, and promoting new features to enhance operational efficiencies.

Responsibilities

• Leading the planning, coordination, and execution of new system functionality focused on optimizing claims management delivery. Working closely with Operations teams to implement process improvements and technology that streamline workflows and reduce costs.
• Defining metrics and KPIs to measure the impact of new features and system enhancements.
• Collaborating with cross-functional teams including Product Management, IT, Customer Onboarding and Client Services. Ensuring timely and successful deployments.
• Developing strategies to promote and drive adoption of new features among all clients. This is including Artificial Intelligence and Robotic process automation (RPA).
• Supporting Sales team by showcasing the value proposition of new features and system enhancements. This is done during client renewals and new sales opportunities.
• Providing insights and data-driven recommendations to enhance sales pitches and proposals.
• Contributing to client retention and new sales through effective delivery of system functionalities and enhancements.

Requirements

• Show track record of coaching and developing teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Maintain education, higher accomplished, in business administration, Information Technology, related field, or equivalent practical work experience.
• Experience in project management & business analytics methodologies , disability and leave management systems, and analytical skills.
• Sound understanding of the disability and leaves management industry is essential. Knowledge of industry trends, regulatory requirements, and keen landscapes.
• Demonstrate ability to understand client needs and translate them into actionable product and service enhancements.
• Have verbal and written communication skills, with the ability to present complex ideas and technical information clearly.
• 10 years in a similar role within the healthcare or insurance industry. This within a Disability/Leaves TPA or related service provider.
• Demonstrate history of leading cross-functional teams and driving successful project outcomes.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

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