Dedicated Client Service Partner - Miami, FL - Onsite

**The selected candidate will be expected to work at the clients site Monday to Friday - 8 hour days.

**Client Address: City of Miami

RESPONSIBILITIES:

• Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.

• Coordinates with Client Service Executive(CSE) and/or Client Manager to ensure needs are met and potential problems are averted.

• Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.

• Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.

• Handle, refer, or delegate complex question, issues, and problems to appropriate Cigna resources.

• Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives

• Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.

• Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace.

QUALIFICATIONS:

• High School Diploma or GED required

• 3+ years professional experience in insurance, healthcare, managed care or related industry highly preferred

• Client facing experience preferred

• Ability to manage multiple priorities and deadlines independently and pro-actively

• Ability to negotiate, manage expectations and creatively problem-solve effective client solutions

• Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination

• Excellent presentation skills. Previous success in delivering Customer and Client Communications

• Successful track record and/or possesses clear aptitude as a leader

• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work

• Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables

• Previous account management / onsite service rep experience highly preferred

• Bilingual in Spanish (verbal and written) not required but would be a plus

• Candidate must meet travel requirements for this role

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: